BDC Service Agent - Call Center - Ocean Cadillac!

BDC Service Agent - Ocean Cadillac! Murgado Automotive Group, one of America’s most exciting automotive groups, is growing our vibrant Business Development Center — the heartbeat of our dealership group and a core revenue and loyalty driver! We are looking for friendly and professional communicators to join our BDC Call Center, who thrive in a fast-paced environment to play a critical role in customer engagement and service delivery. Growth Opportunities Available Are you a customer-focused, driven individual looking for a new career journey? Join our Business Development Center and help clients enjoy an exceptional service experience. We promote from within, so the sky is the limit! What You’ll Do: - Handle inbound and outbound calls to assist customers with service inquiries - Follow up on leads and schedule service visits - Provide excellent customer service to ensure satisfaction and build loyalty - Maintain and update customer information in our CRM system - Collaborate with service and marketing teams to meet client needs What We’re Looking For: - A friendly and professional communicator who thrives in a fast-paced environment - Comfortable making 100+ outbound calls and working with a team - Organized, detail-oriented, and able to manage multiple tasks effectively - Previous experience in customer service or hospitality is a plus (automotive experience is a bonus but not required) - Bilingual in English and Spanish is a bonus! What We Offer: - Great Pay: up to $20/hour + commission - 401(k) Plan with company match - Paid time off - Career growth and development opportunities within the Murgado Automotive Group - Employee discounts on vehicles, parts, and services - Supportive and collaborative team environment If you’re ready to take the next step in your career and thrive in a luxury automotive setting, we’d love to hear from you! Job Type: Full-time Pay: Up to $20.00 per hour + Commission Expected hours: 40 per week Benefits: - 401(k) matching - Dental insurance - Disability insurance - Employee assistance program - Employee discount - Flexible spending account - Health insurance - Health savings account - Life insurance - Opportunities for advancement - Paid time off - Paid training - Vision insurance Work Location: In person – Miami, FL 33162 Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status. We are an employer who participates in the E-verify program with the Department of Homeland and Security.