Software Development Lead - R01567293

Software Development Lead Job requirements Experience Range: 4 to 6 years of experience in software development, including substantial hands-on expertise with Salesforce Service Cloud and related technologies Key Responsibilities: - Design and develop scalable solutions on Salesforce Service Cloud, focusing on Case Management, Digital Engagement, Field Service, and Self Service modules to drive operational excellence - Lead the implementation of Lightning Web Components (LWC), Apex classes, Flows, and Platform Events to enhance business processes and user experience, ensuring timely delivery of project milestones - Integrate Salesforce Service Cloud with external systems and applications using APIs, middleware, and Salesforce DX to enable seamless data exchange and process automation - Collaborate with cross-functional teams to deliver high-quality Portal UI/UX, ensuring intuitive interfaces and improved user satisfaction scores - Troubleshoot and resolve complex technical issues in Salesforce environments, maintaining system reliability and performance metrics - Mentor and guide junior developers, promoting best practices in coding standards, testing, and deployment within Salesforce ecosystems - Monitor and analyze platform performance, recommending and implementing enhancements to improve scalability, security, and maintainability Required Skills: - Salesforce Service Cloud Case Management - Salesforce Service Cloud Digital Engagement - Salesforce Service Cloud Field Service - Salesforce Service Cloud Self Service configuration - Apex programming - Lightning Web Components (LWC) - Salesforce Flows - Platform Events - Salesforce DX Preferred Skills: - Advanced Salesforce integrations using REST and SOAP APIs - Portal UI/UX optimization for high user adoption - CI/CD pipelines for Salesforce deployments - Experience with data migration tools and strategies in Salesforce Desired Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a closely related discipline - Salesforce Certified Service Cloud Consultant - Salesforce Certified Platform Developer I