Receptionist/Registered Dental Assistant

Position: Receptionist/Registered Dental Assistant Department: Colusa Indian Dental Clinic Reports to: Director of Clinic Operations Classification: Non-Exempt Status: Regular, Full Time Government Essential Job Function: The Dental Receptionist provides office support services that creates an environment where every person feels welcomed and is shown respect and empathy. Essential Duties and Responsibilities: - Enhances Dental Clinic and the Organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Maintains personal appearance, workstation and waiting area in compliance with clinical confidentiality and patient service protocols. Answers telephones courteously, make appointments and take messages according to protocols. Greets patients and visitors warmly at the front desk and provide both registration and exit support services. Documents insurance eligibility and inform patients of the estimated services cost and their treatment plan payment requirements. Processes route slips and return to Billing Coordinator. Balances daily cash receipts and cash bag. Prepares clinical records for patients’ visit with the provider. Assists clinical staff in maintenance and filing of completed patient records. Maintains office supply orders. Collaborates with all coworkers in performing duties required to provide patient-focused services that meet all regulatory and licensing standards. Maintains high confidentiality standards at all times. Is required to sign a confidentiality statement upon acceptance of employment. - Displays a comprehensive knowledge of and ability to implement dental care techniques. - Has thorough knowledge of dental instrumentation and equipment use and care. - Proficiency in dental procedures and potential complications. - Is able to recognize signs and symptoms of emergency situations and interventions. - Prepares patient, sterilizes and disinfects instruments, sets up instrument trays, prepares materials, and assists dentist during dental procedures. - Takes and records medical and dental histories and vital signs of patient. - Exposes dental diagnostic x-rays. - Makes preliminary impressions for study casts and occlusal registrations for mounting study casts. - Pours, trims, and polishes study casts, fabricates custom impression trays from preliminary impressions, cleans and polishes removable appliances, and fabricates temporary restorations. - Instructs patients in oral hygiene and plaque control programs. - Provides postoperative instructions prescribed by Dentist. - Records treatment information in patient records. - Collaborates with all coworkers in performing duties required to provide patient-focused services that meet all regulatory and licensing standards. - Maintains current CPR certification. - Maintains high confidentiality standards at all times. Is required to sign a confidentiality statement upon acceptance of employment. All other duties as assigned. Additional Desired Qualifications: - Bi-lingual in Spanish preferred. Education and Experience: - RDA or DA Certification - At least 6 months of experience working in a dental office preferred. Physical Requirements: - Ability to stand for long period of time, bend, kneel and lift heavy objects. Licensing Requirements: - Documentation of Dental Assistant Training - Current radiograph certification with the State of California. - Valid CPR/1st Aid certification Key Competencies: - Good organization and time management skills. - Excellent verbal and written communication skills. - Familiar with ICD-10, CPT-4 codes - Attention to detail with the ability to multi-task. - Exceptional customer service skills. - Is tactful, poised, pleasant and diplomatic, exhibiting a positive, professional demeanor to peers, patients, physicians and visitors. Promotes team image and possesses a high degree of flexibility. - Demonstrates cooperation and consideration of other health team members and peers. - Must be organized, flexible and versatile with the ability to function effectively in stressful situations. - Must be eager and enthusiastic in promoting the general philosophy of the facility. Dedicated hard worker with ability to report to work on a daily basis.