Account Manager

Build More Than a Job—Build a Career at SpiTrex CTE At SpiTrex CTE, we invest in our people. You’ll find opportunities to grow, real flexibility, and a culture that values balance, development, and teamwork. Why join CTE? - Career Growth: Ongoing training and development through Bamboo Path Track & WorkForge - Flexibility: Flextime options that support real life - Culture: Team events, Donut Fridays, food trucks, and more - Rewards: Referral bonuses, quarterly bonuses, and a 401(k) with 50% company match (up to 10%) - Benefits: No-cost vision, life, and short-term disability; dental & medical with HSA or PPO options Ready to grow with a company that values you? Join SpiTrex CTE. 1st Shift: Monday to Thursday, 6AM - 3PM; Friday, 6AM - 10AM Essential Functions: - Assist in developing and executing strategic sales plans to achieve company goals. - Identify and target new business opportunities to expand the company’s market share. - Conduct market research to stay informed about industry trends, competitors, and potential clients. - Build and maintain strong relationships with existing and potential clients through frequent connection and communication. - Serve as the primary point of contact for clients, addressing their needs and resolving any issues. - Schedule and conduct regular meetings with clients to discuss their needs, review performance, capacity, backlog, progress, job status, legacy work, and present product solutions. - Manage and monitor client VMI programs, evaluating aging inventory levels in collaboration with client to absorb excess inventory. - Manage a portfolio of key accounts, ensuring high levels of customer satisfaction and retention. - Develop and implement account plans to maximize sales opportunities and achieve targets. - Monitor account performance, prepare reports, and provide regular updates to the President or key stakeholders. - Ensure excellent customer service regardless of the size of the customer. - Work closely with the sales team, Engineering, Quality, and Quality Assurance to ensure a cohesive approach to market. - Collaborate with internal departments to ensure timely and accurate delivery of products and services. - Print materials needed for production orders (prints, criteria, C of C, etc.) - Provide feedback to all relevant teams based on client interactions and market trends. - Prepare detailed sales reports, forecasts, and presentations for the President and senior management. - Analyze sales data to identify trends, opportunities, and areas for improvement. - Track and report on key performance indicators (KPIs) related to account management and sales performance. - Utilize sales intelligence to inform strategic decisions and improve customer satisfaction. - Proactively seek opportunities to grow the amount of business with existing clients. - Develop strategies to enhance customer satisfaction and loyalty, ultimately driving business growth. - Conform to ISO13485, 21 CFR Part 820, and medical device industry requirements - Other work-related tasks as assigned