Spanish Speaking In-Game Support Analyst -Remote in Greece

Patrique Mercier Recruitment FR is delighted to announce an opening for a Spanish Speaking In-Game Support Analyst. This position is tailored for individuals who are passionate about gaming and possess outstanding customer support skills. As an In-Game Support Analyst, you will be responsible for providing top-notch assistance to Spanish-speaking players, ensuring they have a fantastic and uninterrupted gaming experience by addressing their inquiries and technical challenges. Responsibilities - Deliver real-time support to Spanish-speaking players through in-game chat, email, and community forums. - Troubleshoot and resolve various in-game issues, assisting players with technical problems related to gameplay, accounts, and performance. - Document and monitor player issues within the support ticketing system, ensuring timely updates and follow-ups. - Effectively communicate with players to clarify game mechanics, features, and recent updates. - Collaborate with the game development team to relay player feedback and identify recurring issues. - Stay updated on the latest game developments, features, and industry trends to ensure informed support. - Contribute to optimizing support processes and enhancing player satisfaction initiatives. Requirements - Fluency in Spanish and English, with excellent communication skills both verbally and in writing. - Previous experience in customer support, particularly within the gaming industry, is highly valued. - Strong troubleshooting and problem-solving abilities to efficiently assist players with technical issues. - A keen gamer with a solid understanding of gaming mechanics and community interactions. - Willingness to work flexible hours, including evenings and weekends, to support player needs. - Familiarity with ticketing systems and customer support tools is a plus. - A positive attitude, empathy, and a commitment to providing an exceptional player support experience. Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Training - Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ) - Health Insurance - Private Health Insurance - 2 Extra Salaries Per Year - And Much More...