Customer Success Manager, Services (US)

MISSION Our mission is to deliver everyone a sustainable income. Right now 25,000 business operators earn over $7B per year. We will not stop until 1B people every month are making money on Whop. ROLE You get new services and industrial customers live and successful on Whop: owners and ops leads who run field service, trades, and similar ops. You run onboarding, get them using the product, and set them up to grow. This is a highly entrepreneurial role with a lot of freedom. You own the customer’s first months on Whop. WHAT YOU’LL DO - Onboard new services customers and get them live fast - Move their payments and billing onto Whop - Roll out to additional locations for multi-site operators - Spot accounts at risk early and fix the problem yourself - Hand healthy, growing accounts to the account team WHAT WE’RE LOOKING FOR - Operator background in services, field service, or industrial businesses - Top performing CSM or onboarding lead in field service, industrial, or payments software - Experience with owner-operated and family businesses - Comfortable talking to an owner without a script COMPENSATION / PERKS - Compensation range: $200,000 to $250,000 - Best in class base + OTE with competitive equity - Location: In-person NYC / Brooklyn, 5 days in office - Equinox membership - Lunch & dinner M–F - Rent stipend within 0.5 mile of the office - Citi Bike - Ubers home after 10pm - Unlimited PTO + health / vision / dental - Latest MacBook Pro