Account Manager – Rio de Janeiro, Brazil

This position sits in our Sales organisation and is measured on retention and expansion. You will own a book of existing enterprise customers, keeping them successful, renewing them on time and growing them into wider deployments, working closely with Pre-Sales, Field Deployment Engineers and Account Executives. What you'll do - Own a portfolio of enterprise accounts and their renewal and expansion targets. - Build trusted relationships with risk, compliance, legal, security and AI leaders across each account. - Run account plans, quarterly business reviews and renewal negotiations. - Find and close upsell and cross-sell opportunities, bringing in Pre-Sales and FDEs for demos, pilots and rollouts. - Spot churn risk early and coordinate with Product and Engineering to resolve customer issues. - Forecast renewals and expansion accurately and keep the CRM up to date. What you'll bring - At least 5 years of account management, customer success or sales experience in B2B SaaS, ideally with enterprise customers. - A track record of hitting renewal and expansion targets. - Experience managing multi-stakeholder relationships and commercial negotiations. - Excellent communication in English and Portuguese; Spanish is a plus. - Organised, proactive account management habits and proficiency with CRM tools. - A genuine interest in enterprise buyers and topics such as risk, compliance, technology and AI. Nice to have - Experience with AI, data, security or GRC software. - Experience managing accounts in financial services, insurance or other regulated industries. - Familiarity with AI governance frameworks such as the EU AI Act, NIST AI RMF or Brazil's proposed AI regulation. Location and working model - Rio de Janeiro, Brazil. - Hybrid or remote, with travel to customer meetings as needed. - Close coordination with colleagues across the UK, US, India and Brazil, so some flexibility for time zones. Compensation Base: $40,000 USD per year, plus commission tied to retention and expansion. Contract type: PJ (pessoa jurídica). Stock options included. Interview process - HR screen - Hiring manager interview - Technical assessment - Task or skills assignment - Culture fit - Offer