Customer Experience Associate

Job Title Customer Experience Associate Job Description Summary Job Description Summary As a Customer Experience Associate, this role delivers an exceptional resident and visitor experiences in every interaction, whilst delivering a range of on-site workplace services. With a focus on anticipating needs, listening to the resident and visitors, and making every interaction simple, effective, and quick. Job Description About the role: - Meet and greet visitors proactively in a timely manner - Manage reception services to ensure a positive customer experience - Announce arrival of guests; - Responsible for leading and delivering workplace services ensuring consistently high levels of customer service satisfaction and strategic delivery of operational requirements. - Accountable for workplace operations - Liaise with cleaning contractors to ensure kitchen areas, meeting rooms, etc. are clean and are being used for the correct purpose - Complete daily walkthrough of workspace, reporting any maintenance and cleaning issues - Ensure locker and parking data integrity is maintained - Meeting and event coordination - Work with contractors e.g. security, cleaning and catering to meet event requirements - Develop operational standards, playbooks, operating manuals, and processes for all aspects of the workplace About you: - Strong reception or hospitality / customer service background - Professional verbal and written communication skills - Ability to multi-task - Able to demonstrate a common sense approach to problem solving - Minimum completion of Higher School Certificate Why join Cushman & Wakefield? As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from; - Being part of a growing global company; - Career development and a promote from within culture; - A Supportive and flexible environment; - A workplace which promotes diversity and inclusion in everything we do. At the very heart of Cushman & Wakefield lies an unrelenting commitment to creating an inclusive culture that benefits employees and creates a positive community impact. We are passionate about championing industry change and celebrating the diversity of our people, our business and our clients. As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times. INCO: “Cushman & Wakefield”