Service Advisor Assistant

Core Objective: Support the Service Advisors in delivering an efficient, high-quality customer service experience by assisting in customer intake, answering phones, making appointments. Key Responsibilities - Customer Service & Intake: Greet customers, document vehicle concerns, and assist with service appointments and check-ins - Warranty & Service Contracts: Verify warranty coverage with technicians with warranty administrator, service contracts, and applicable Ford manufacturer guidelines. - Customer Communication: Use customer lists to coordinate with the customers to have services performed: Recalls, Special order parts, etc. - Billing & Vehicle Delivery: Receive payment and close invoices for customer pick-up. - Rental Vehicles: Open and close rental agreements for rental cars. - This and other items to ensure an excellent customer experience. Required Qualifications & Experience - High school diploma or equivalent required. - Previous automotive service, dealership, customer service, or administrative experience preferred. - Strong communication, organization, and customer service skills. - Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment. - Basic understanding of automotive repair orders, estimates, and service processes preferred. - Proficiency in Microsoft Office and dealership management systems preferred. - Ability to handle customer concerns professionally and maintain a positive customer experience. - Valid driver’s license with an acceptable driving record.