Founding Enterprise Account Manager

ABOUT THE ROLE Join a B2B AI software team as its first Enterprise Account Manager, reporting to the COO. You will own renewals and account expansion across existing enterprise customers, helping build a revenue-focused post-sales function. WHAT YOU'LL DO - Manage post-launch relationships with enterprise buyers and program owners from production launch through renewal. - Forecast, negotiate, and close renewals while identifying opportunities to expand customer usage. - Partner with Account Executives, Customer Success Managers, and Customer Success Engineers on account plans and renewals. - Use usage data and adoption dashboards to build customer business cases for broader deployment and additional use cases. - Lead executive business reviews and bring customer blockers to Product and Engineering with clear revenue impact. WHAT WE'RE LOOKING FOR - Two to seven years of experience in enterprise account management or customer success at B2B software companies. - Experience personally owning renewal and expansion targets across a double-digit portfolio of enterprise accounts with 2,000 or more employees, or a $3 million to $4 million ARR portfolio. - A track record of growing accounts and closing renewals, with measurable revenue results and experience navigating multi-stakeholder commercial discussions. - Customer success experience beyond support, onboarding, or project management, along with familiarity with CRM systems, usage analytics dashboards, APIs, and AI or LLM products. - Experience with usage-based pricing, voice AI, or enterprise customers in healthcare, financial services, or airlines is helpful; technical or computer science background is also a plus. - Comfort working in a fast-paced, in-person startup environment and with an intensive 996 work schedule. COMPENSATION & BENEFITS Base salary is $180,000 to $220,000 annually, plus equity. Visa sponsorship is available. Commission structure is being finalized. LOCATION On-site in Redwood City, California.