CES Field Engineer

CES Field Engineer - - - - - - - - - - - - - Study performance: Analyze customer claims and end-of-life tire encoding to understand how products perform. - Run field surveys: Set up and manage performance and usage measurement plans (GST, Roulages Contrôlés, MC tires), tracking key parameters in both operation and maintenance conditions. - Spot the abnormal: Detect unusual usage and alert your functional manager right away. - Report with impact: Feed the DUS database, then write alerts, FE reports, and technical study reports, validated with your functional manager before sharing. - Advise and train: Recommend standard equipment, proper work methods, and best practices. Coach the sales force on product implementation and claims handling, and champion our products in customer environments. - Handle dissatisfaction: Diagnose causes, use CT codes to identify main damage types, recommend first-level solutions, and follow your manager's guidance on the response. Track pre-defined CTs in the field. - Keep an eye on the market: Track our offer and competitors' to note strengths and limitations, and relay the technical expectations of users and distributors. - Manage risk: Carry out the actions your manager defines to bring any risk back to an acceptable level. - Support in disputes: Collect facts using standard methods, and pass your findings to your technical correspondent, who prepares the litigation report. - Place and monitor survey tires: Fit mass-production or test tires, gather user observations and usage data, propose fleets to survey across varied conditions, and report your findings. What Makes You Great - Adaptability - Continuous learning - Customer focus - Fostering communication - Initiative - Networking Core strengths: Analyzing product usage and performance data, and running field surveys with rigor.