Product Analyst

For more than 25 years, Vault, an Infobase business unit, has been the go-to source for insider intelligence on employers, industries, and careers. Our annual surveys and rankings — built on the insights of tens of thousands of professionals — are among the most trusted benchmarks in investment banking, consulting, accounting, and law. Employers rely on Vault to understand how they are perceived and to reach top talent; professionals and students rely on Vault to make smarter career decisions. Through partnerships with colleges and universities, Vault also delivers white-label career resources to students across the country. Job Summary The Product Analyst supports the Product Director across a range of initiatives, with a focus on usage reporting, data-driven insights, and product delivery for Vault. The Product Analyst owns usage analysis across Vault’s partner school white-label sites and content library, and helps modernize how Vault measures and reports performance by applying AI and other external tools to automate analysis. The role also serves as a key liaison between business stakeholders and the development team, managing work in JIRA from ticket creation through completion so priorities are delivered on time. Essential Functions Usage Reporting & Analytics - Build and maintain usage reporting across Vault’s partner school white-label sites, providing clear visibility into engagement and adoption by school. - Track and report on usage across all Vault content to identify top performers, trends, gaps, and opportunities. - Develop recurring dashboards and reports for internal teams, leadership, and partner-facing needs. - Translate data into actionable insights and recommendations that inform product and content decisions. Measurement & Automation - Identify opportunities to streamline and automate usage analysis using AI and other external tools. - Define and standardize key metrics and reporting methodologies to ensure consistency and accuracy. - Evaluate and recommend new analytics tools and approaches that improve efficiency and depth of insight. Product Delivery & JIRA Management - Create well-defined JIRA tickets with clear requirements, acceptance criteria, and priorities. - Manage tickets through the full lifecycle to completion, tracking status and proactively flagging risks or delays. - Serve as the liaison between the business and development teams, ensuring requirements are understood and work is completed on time. - Support backlog grooming, sprint planning, and prioritization in partnership with the Product Director. Collaboration & Communication - Collaborate closely with product, content, engineering, sales, and partner success teams. - Present findings and recommendations to audiences at all levels, from organizational peers to executives. - Support the Product Director on additional initiatives and special projects as needed. - Perform other duties as assigned. Success Measures - Delivers accurate, timely usage reporting that stakeholders rely on to understand engagement and adoption. - Produces insights and recommendations that measurably inform product and content decisions. - Consistently reduces manual effort in analysis through automation and improved tools. - JIRA work is well-defined and moves to completion on schedule, with risks surfaced early. - Trusted by the business and development teams as a clear, reliable liaison. - Communicates findings clearly and concisely to audiences from peers to executives. Qualifications Required Qualifications - Bachelor’s degree in business, analytics, information systems, or a related field, or equivalent practical experience. - 3+ years of experience in an analytics, product, or business analyst role. - Hands-on experience with JIRA, including ticket creation, workflow management, and tracking work to completion. - Proficiency with Excel/Google Sheets and data visualization or reporting tools. - Strong analytical skills with the ability to turn data into clear, compelling insights. - Familiarity with AI tools and an interest in applying them to automate and scale analysis. - Experience collaborating within a product group and presenting findings at various levels, including organizational peers and executives. - Excellent organization, communication, and follow-through skills. Preferred Qualifications - Experience with Google Analytics 4 (GA4), including reporting and event-based tracking. - Prior experience with product analytics and product planning frameworks (e.g., OKRs, RICE, roadmapping). - Experience with SaaS, EdTech, or multi-tenant/white-label platforms. - Exposure to SQL, Looker Studio, or similar BI tools. If you are passionate about career development, workplace intelligence, and empowering professionals and students to make informed career decisions, we’d love to hear from you. Please submit your resume and complete the application questions below. Applications are reviewed on a rolling basis. This is a full-time position offering a comprehensive benefits package, including medical, dental, and vision coverage, a 401(k) plan, and generous paid time off. A Note on Our Hiring Process: Vault is an Infobase company. Application confirmations, scheduling updates, and official recruiting correspondence may be sent from Infobase systems and email addresses. Infobase / Vault is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by applicable law.