HR & Talent Acquisition Specialist

Main responsibilities Talent acquisition (around 60% of the role) - Own end-to-end recruitment for all new hires in Costa Rica: engineers, QA, DevOps, project managers, sales, client-facing and operations roles. - Proactively source and headhunt through LinkedIn, referrals, universities, tech communities and job boards - not just post and wait. - Write job descriptions, screen candidates, run interviews and coordinate technical assessments with hiring managers. - Build a strong talent pipeline ahead of demand so we can staff new client projects quickly. - Manage offers and negotiations, and keep hiring data and the ATS up to date. - Build Flat Rock's employer brand in the Costa Rican tech market. HR operations - Run onboarding and offboarding, including contracts, documentation and equipment. - Be the first point of contact for employee questions on policies, benefits, leave and payroll. - Ensure compliance with the Costa Rican Labour Code and CCSS requirements, working with external payroll and legal advisors. - Maintain accurate employee records and HR systems. - Support performance reviews, probation check-ins and employee development. Office growth and culture - Help design how the Costa Rica office grows: hiring plans, team structure and ways of working. - Shape our culture and values locally, while keeping strong links with the UK and European teams. - Organise team events, recognition and engagement activities. - Track engagement and retention, and suggest practical improvements. Requirements Essential requirements - 3–6 years in HR and recruitment, with a strong focus on hands-on talent acquisition. - Experience recruiting in tech and / or IT outsourcing / BPO — you understand technical roles and how outsourcing companies staff client projects. - Background in small or growing companies (roughly under 200 people), where you covered a broad HR remit without a large team behind you. - Experience working with international teams across time zones and cultures. - A proven sourcing track record: you can show roles you filled through proactive search, not only inbound applications. - Working knowledge of the Costa Rican Labour Code, CCSS, aguinaldo, vacation and termination rules. - Fluent English and Spanish, written and spoken. - Organised, self-starting and comfortable building processes from scratch. - Right to work in Costa Rica. Nice to have - Experience helping to open or scale a new office or site. - An existing network in the Costa Rican tech community. - Familiarity with ATS and HRIS tools (e.g. Workable, BambooHR, Greenhouse). - Employer branding or social media recruitment experience. - A degree in HR, psychology, business administration or a related field.