VIP Account Manager (iGaming)

VIP Account Manager (iGaming) We are seeking an experienced VIP Account Manager to manage, retain, and grow a portfolio of high-value players in the iGaming segment. The ideal candidate is data-driven, stru ctured, and able to maintain long-term professional relationships with VIP clients. About the Company We operate in the iGaming sector, focusing on high-quality customer management, clear service standards, and performance-driven processes. Our VIP department is responsible for maintaining stable retention metrics and maximizing the value of VIP players. Work format: Full-time, 2/1 schedule - 8hours Requirements: — Minimum 1 year of experience in VIP management within iGaming or high-value client service. — English B2/C1 (written and verbal). — Strong understanding of player behavior, motivations, and risk indicators. — Proficiency with CRM systems, reporting tools, and data analysis. — Ability to manage high-roller clients and maintain professional rapport. — Experience creating individualized offers, loyalty mechanisms, and retention strategies. — Strong communication skills and discipline in maintaining consistent, structured interaction with VIP clients. Responsibilities: — Manage a portfolio of VIP players and ensure compliance with internal service standards. — Achieve KPIs related to retention, engagement, LTV, and VIP monetization. — Monitor client activity, identify behavioral changes, and proactively address risks. — Develop and execute personalized offers, including bonuses, cashback, and exclusive events. — Review and interpret player financial activity: deposits, betting behavior, and turnover. — Maintain structured communication through messaging, email, and chat. — Coordinate with marketing, product, and analytics teams to optimize VIP-related workflows. What We Offer: — Full autonomy in decision-making — zero micromanagement. — Opportunity to work directly with top-tier affiliate partners. — Flexible work format (full-time or part-time). — 22 paid days off per year (vacation + sick leave). — Company-provided equipment after the probation period.