Founding Enterprise Account Manager

ABOUT THE ROLE Join an AI software team as its first Enterprise Account Manager, owning post-launch relationships and revenue growth across a portfolio of large enterprise customers. This renewals-first role works closely with Sales, Customer Success, Product, and Engineering to strengthen retention and expand adoption. WHAT YOU'LL DO - Manage relationships with enterprise buyers and program owners from production launch through renewal. - Forecast, negotiate, and close renewals while identifying opportunities to expand accounts. - Partner with Account Executives, Customer Success Managers, and Customer Success Engineers on account plans and renewal handoffs. - Use usage data and adoption dashboards to build customer business cases for broader production deployment. - Lead executive business reviews and help establish the enterprise account management function. - Identify account blockers and share them with Product and Engineering, connecting customer needs to retention and revenue impact. WHAT WE'RE LOOKING FOR - Two to seven years of experience in enterprise account management or customer success at a B2B software company. - Experience personally owning renewal and expansion targets for multi-stakeholder enterprise accounts, including a double-digit account portfolio of organizations with 2,000 or more employees, or a portfolio of approximately $3 million to $4 million ARR. - A record of growing accounts and closing renewals, supported by clear revenue results. - Experience beyond support, onboarding, or project management, including commercial and executive-level customer conversations. - Familiarity with CRM systems, usage analytics, APIs, and ideally AI, LLMs, or voice AI. Experience with consumption-based pricing or call center-heavy industries is a plus. - Comfort working in a fast-paced, in-person startup environment with an intensive 996 schedule. COMPENSATION & BENEFITS Base salary of $180,000 to $220,000 annually, plus equity. Visa sponsorship is available. Commission structure is being finalized. LOCATION On-site in Redwood City, California.