Account Manager (Ad Accounts Support)

We provide ad account management services to media buyers and agencies across major advertising platforms. You'll be their main point of contact — the person who knows what's going on, responds quickly, and gets things resolved. Most of your day is chat-based. You need to know the ad ecosystem well enough to give accurate answers quickly. Responsibilities: - Provide prompt, effective support aligned with company standards via chat, occasional video calls when needed - Onboard new clients, walk them through the service, set expectations, build trust from day one - Deliver and manage ad accounts, handling appeals, monitor status and spend, handle ID reviews - Resolve account issues, bans, unlocks, proxy errors and keep clients in the loop throughout - Identify upsell and cross-sell opportunities, support retention of existing clients - Track patterns in account performance and client behavior; flag insights that can improve the product or process Work closely with other departments Requirements: - Background in affiliate marketing or media buying - a must - Understanding how Ad Accounts work from the inside - B2+ English, written and verbal - Comfortable working independently across shifts - Proven ability to take initiative and resolve issues We Offer: - Remote work from anywhere - Unlimited paid vacation days - 5-day week with weekend shifts (Sat or Sun) - Working hours: 10:00-19:00 or 11:00-20:00 (Kyiv time) - 10 paid sick days - English classes - Take part in conferences worldwide