LuckyStart VIP Account Manager

About LuckyStart.com LuckyStart.com is a leading online casino operating on the Softswiss platform, catering to high-value players in Tier 1 geographical regions. We pride ourselves on offering an exceptional gaming experience and personalized service to our VIP clientele. Job Overview We are seeking a dynamic and experienced VIP Manager to join our team. The VIP Manager will be responsible for managing relationships with our most valued players, ensuring they receive top-tier service and support. The ideal candidate will have a deep understanding of VIP player needs, excellent communication skills, and experience with customer engagement tools such as Customer.io, Intercom chat and more. Key Responsibilities - VIP Relationship Management: Develop and maintain strong relationships with VIP players to ensure a high level of satisfaction and loyalty. - Player Retention: Develop and execute strategies to retain VIP players, including loyalty programs, special events, and personalized rewards. - Analytics and Reporting: Monitor VIP activity and engagement, providing regular reports on VIP metrics and insights to the management team. - Feedback Collection: Gather and analyze feedback from VIP players to identify areas for improvement and implement necessary changes. Collaboration: Work closely with the marketing, customer support, and product teams to ensure a seamless VIP experience. Qualifications - Experience: Minimum of 2 years of experience in a similar role within the online gaming industry. - Softswiss experience is a big advantage. - Communication Skills: Excellent verbal and written communication skills in English. Other lnaguages is a bonus. - Analytical Skills: Strong analytical skills with the ability to interpret data and make informed decisions. - Customer-Centric: A passion for delivering exceptional customer service and a deep understanding of VIP customer needs. - Flexibility: Willingness to work flexible hours to accommodate VIP schedules and time zones. Team Player: Ability to work effectively within a team and collaborate with various departments. Benefits - Competitive salary and performance-based bonuses - Flexible working hours and remote work options Opportunity to work with a dynamic and innovative team