Field Implementation Manager

ABOUT THE ROLE Join a team bringing an AI-powered platform to automotive dealerships across North America. You will lead on-site launches, train dealership staff, and help teams adopt new tools in their daily workflows. WHAT YOU'LL DO - Lead on-site go-lives and product launches at dealership locations. - Deliver hands-on training for staff across different roles. - Partner with dealership leaders to communicate the business value of the platform and encourage adoption. - Troubleshoot challenges during implementation and help teams resolve issues in real time. - Document launch outcomes and transition accounts to downstream teams. - Share field insights with Sales, Product, and Customer Success to improve onboarding and customer experience. - Build trusted relationships with dealership staff and leadership throughout launch phases. WHAT WE'RE LOOKING FOR - At least 1 year of customer-facing experience in training, onboarding, service, or support. - Experience leading on-site go-lives or product launches and training staff through engaging, hands-on sessions. - Strong communication and presentation skills, with the ability to adapt to different audiences. - Ability to learn new systems and tools quickly, document launch outcomes, and share useful feedback across teams. - Experience in SaaS, automotive, or phone systems is helpful, as is a background in field training, deployment, or customer onboarding. - Familiarity with dealership or service department workflows, high-growth product rollouts, or AI tools for training and documentation is a plus. - English/French or English/Spanish bilingual skills are an advantage. COMPENSATION & BENEFITS Salary range: $70,000 to $85,000 USD annually. LOCATION Hybrid role based in Canada, with remote work and regular on-site travel across the United States and Canada. Expect approximately three weeks of on-site travel per month and proximity to a major airport.