Implementation Consultant

• Company Overview: Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector. We provide HR/HCM technology, managed services, and global business process outsourcing (BPO). Our company and service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. Headquartered in Chandler, Arizona, we operate as a "One Employer Solution" and help businesses streamline and grow operations with custom strategies that benefit both employers and employees. Learn more at www.vensure.com. • Position Title: Implementation Consultant • Position Summary: Lead and manage client implementations as the subject matter expert for the assigned functional area. Coordinate cross-functional teams, ensure regulatory compliance, and deliver an exceptional client experience throughout the implementation lifecycle. • Essential Duties and Responsibilities: • Lead the client implementation process for new PEO clients to ensure a seamless transition to our services. • Lead the client’s full implementation by understanding requirements and configuring PEO solutions to meet their needs. • Serve as the primary point of contact for clients during implementation; address concerns, answer questions, and provide guidance on system configuration and best practices. • Provide training and guidance to clients on effective use of the PEO system to ensure smooth transition and user adoption. • Troubleshoot and resolve technical or process-related issues arising during implementation. • Collaborate with cross-functional teams, including Sales, Client Relations, and Payroll. • Maintain subject matter expertise: stay current with industry trends, best practices, workflows, complex client situations, and benefit regulations. • Identify opportunities for process improvement and efficiency gains in benefit implementations. • Perform other duties as required. • Marginal Functions: • Identify opportunities to enhance implementation methodologies, tools, and templates. • Collaborate with peers and leadership to ensure consistency and alignment in implementation practices. • Attend webinars, seminars, and other training events. • Perform other ad hoc duties or projects as assigned. • Knowledge, Skills, and Abilities: • Excellent written and verbal communication and interpersonal skills; ability to build rapport with clients and internal teams. • Problem-solving mindset with ability to analyze complex situations and provide effective solutions. • Exceptional attention to detail and strong analytical skills for data analysis and quality control. • Ability to prioritize and re-prioritize to meet changing business objectives and requirements. • Strong organizational skills and ability to balance workloads based on task urgency. • Ability to remain calm and professional under pressure and in escalated or emotionally charged situations. • Consistently assesses neatness, accuracy, and thoroughness of assigned work. • Proven ability to work effectively with others, build team dynamics, and foster cooperation among team members. • Education & Experience: • High School diploma or GED, or equivalent combination of experience, skills, or education (including non-traditional degree programs, certifications, or job training programs). • Minimum of 3 years of related work experience. • Proficiency in HR software and tools, specifically PrismHR. • Strong understanding of payroll and HR processes, regulations, and compliance requirements. • Proven experience in implementation, payroll, or a related field. • Demonstrated ability to manage multiple implementation projects and meet deadlines. • Knowledge of relevant federal and state regulations related to benefit administration. • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). • Required Licenses and Certifications: • Industry certification not required but beneficial (e.g., FPC, CPP, PHR, SHRM-CP, PMP). • Physical, Mental, & Communication Demands: • Reasonable accommodations will be made to enable individuals with disabilities to perform the functions. • Frequently required to sit; occasionally required to stand and walk. • May be required to remain in a stationary position 75–100% of the time and occasionally move about the building to access equipment or mail. • Constant communication with team members and employees. • Frequent use of computer and office productivity equipment (keyboard, mouse, printer, scanner, fax, copier). • Repetitive motions that may include the wrists, hands, and fingers. • Requires constant mental comprehension to assess accuracy, neatness, and thoroughness of work. • Specific vision abilities required include close vision and ability to adjust focus. • Moderate concentration/intensity, including prolonged mental effort. • Typical office noise level is moderate. • May occasionally move objects up to 20 lbs throughout the office. • Environmental Conditions: • Indoor office environment. Occasional moderate noise from copiers, W2 or check printers, or co-workers. • Disclaimer: • This job description does not list all duties; employees may be required to perform other job-related duties as requested by management. Management reserves the right to add, revise, or delete information in this job description. Reasonable accommodation will be provided to qualified individuals with disabilities. • This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. • Benefits: • Health insurance: medical, dental, and vision coverage. • Retirement plan: 401(k) with company match. • Paid time off: PTO, holidays, parental leave, and sick leave as required by applicable state law. • Other benefits: life insurance, short-term disability, long-term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), identity theft protection, critical illness, accident, cancer, hospital protection, legal insurance, and pet insurance. #SolvoHRGlobal #LI-PROMOTED #LI-Onsite