Bilingual Customer Service Representative (French) | FOR POOLING

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Bilingual French CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you! Roles and responsibilities: - Provides customer support through different communication channels (Phone, email, chat). - Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services. - Collaborate with colleagues and different departments to resolve complex issues - Maintain accurate records on customer interactions, transaction, feedback, etc. Requirements - No BPO experience required! - Must have B2 French proficiency - Excellent verbal and written English and French communication skills - Willing to work onsite in Shaw Blvd, Mandaluyong - Amenable working on Mid Shift and Shifting Schedules Benefits What can we offer you? - Competitive salary and benefits - Health Insurance with free dependents* - 10%-night differential - Attendance Bonus - Paid time off - Convertible to cash leave credits - Performance Appraisal - Work-life balance - A focus on growing your career path with us - We encourage you to follow your passions and learn new skills Our commitment to you - Strong culture and values-driven leadership - We create opportunities for you to learn and grow at any stage of your career - Continuous learning and innovation - We foster an all inclusive environment where everyone thrives