Warehouse Manager - One Roof

The opportunity Join METRO Bulgaria to represent the company in the day-to-day governance of our One-Roof distribution centre. The logistics service provider (LSP) will operate the warehouse and employ the operational workforce. You will act as METRO’s on-site owner of performance, service, stock integrity, compliance and continuous improvement. • Own the METRO–LSP operating relationship on site, setting priorities, following up commitments and ensuring contractual service levels are achieved. • Monitor warehouse KPIs including inbound and outbound service, picking accuracy, inventory accuracy, productivity, capacity, losses, damages, claims, safety and cost performance. • Challenge and support the LSP through structured daily and weekly reviews, root-cause analysis, corrective actions and continuous-improvement plans. • Protect stock integrity through robust controls, cycle counts, FIFO/FEFO discipline, traceability and reliable ERP/WMS transactions. • Coordinate closely with Supply Chain, Transport, Stores, Commercial, Quality, Finance, Procurement and IT to ensure smooth end-to-end flow and business continuity. • Oversee peak readiness, capacity planning, process changes, audits and implementation projects, escalating operational or contractual risks early. • Ensure the LSP operates in line with METRO requirements for food safety, occupational health and safety, security, sustainability and regulatory compliance. • University degree in Logistics, Supply Chain, Engineering, Economics or a related field. • At least 5 years of warehouse or distribution experience, preferably in FMCG, retail, food or a high-volume 3PL/LSP environment. • Proven experience managing outsourced logistics operations, suppliers, SLAs, KPIs and improvement actions. Contract-management experience is a strong advantage. • Strong knowledge of WMS/ERP processes, inventory control and warehouse performance analysis; advanced Excel skills are expected and SAP experience is an advantage. • Confident stakeholder management, sound commercial judgement and a hands-on, fact-based approach to problem solving. • Fluent Bulgarian and very good working English. • A key METRO role with direct influence on the success of One-Roof, broad cross-functional exposure, a professional environment and a competitive remuneration and benefits package. What we offer: • Good prospects for professional and career development in a fast growing multinational company • Participation in various national and international projects • Continuous training in a state of the art environment • Additional health insurance • 10% discount at our stores