Principal Client Partner

Working at CreateFuture CreateFuture is a Version 1 company and AI-native consulting partner where people do work that matters and are supported to do it well. We work alongside organisations such as PayPal, adidas, NatWest, FanDuel and Money Saving Expert, building digital products and services that make a difference while always putting people first. We’re a team of creators. We write code, shape delivery, build go-to-market strategies, develop AI solutions and create the practices that support our people. We work side by side with our clients, challenging what’s not working and helping them to build the future. Our commitment to craft, quality, and culture has helped us scale to over 600 people in just a few years. Our UK Benefits - 35 days leave (including bank holidays). - Private medical insurance. - Enhanced parental and adoption leave. - Financial coaching + 5% pension match. - 40 hours of paid learning and development. View our full list of UK benefits. CreateFuture is a Great Place to Work-Certified™ company and has won Best Workplaces UK multiple years in a row. Join us on our journey. Let’s create tomorrow, together, today. About the role and team: Our Client Partners are at the heart of our client relationships, and our focus is on growing them, not just maintaining them. As Principal Client Partner, you'll own some of CreateFuture's most strategically important client relationships and lead a team of Lead Client Partners and Client Partners. This is a senior commercial leadership role: you'll set the growth agenda across a portfolio of accounts, build trusted relationships at C-suite level, and turn those relationships into significant, sustained revenue. You'll be the person our clients call when they're thinking about what's next, and the person our team looks to for how growth gets done. You'll shape how CreateFuture grows its client base, from account strategy and multi-competitor bids through to commercial planning, and lead by example in the behaviours that drive it: qualifying with rigour, following through with intent, and seeing commercial conversations through to an outcome. What you’ll be doing: - Owning the commercial performance of a portfolio of our largest or most strategically important accounts, from opportunity identification through to close, with clear accountability for revenue, margin and growth targets. - Building and sustaining C-suite relationships (CEO, CTO, CDO), expanding the stakeholder map, identifying whitespace and needs before clients articulate them, and turning those conversations into multi-workstream programmes. - Leading, coaching and developing a team of Lead Client Partners and Client Partners, raising the whole team's capability in consultative selling, stakeholder strategy and commercial qualification. - Leading CreateFuture's approach to large, complex and multi-competitor bids, shaping value propositions, particularly across AI, data and modern digital delivery, that position us as the partner of choice. - Setting the operational rhythm across multiple portfolios: holding a 3x pipeline standard, driving forecast accuracy and high-quality Statements of Work, and owning your contribution to annual financial targets and wider commercial planning. - Championing strategic account planning and Client Partnership Groups (CPGs), aligning delivery teams to client expectations, using client satisfaction as a lever for growth, and raising CreateFuture's profile through events, content and thought leadership. We’d love to talk to you if you: - Have significant experience leading accounts in consultancy, professional services or digital and technology delivery, with a track record of growing large accounts materially through your own commercial judgement and relationship moves, not just retaining them. - Take full ownership of your numbers: you understand pipeline coverage, qualify with discipline, forecast accurately without being chased, and are comfortable leading commercial conversations early, often and at C-suite level. - Bring real credibility on AI and technology: you can hold a commercially grounded conversation with a CTO, CDO or CEO about agentic AI, data, cloud platforms (AWS, Azure, Google Cloud) and modern software delivery, and have successfully positioned AI-related propositions. - Have led and developed client-facing teams, building commercial instinct and discipline in others and creating repeatable ways of working that scale across accounts. - Think strategically and act decisively: you spot opportunity, assess risk, bring senior client and internal stakeholders on the journey with you, and hold yourself accountable to outcomes, not activity. What we’ll offer you: We trust people to do their best work. That means flexibility over rigid rules, impact over activity, and real investment in your growth both professionally and personally. You’ll be part of a supportive, and friendly culture, surrounded by smart, curious people who care deeply about what they do. We offer flexible working, including hybrid and remote options. Our office hubs are located in Edinburgh, Leeds, Manchester, London and Bulgaria, with occasional travel to client sites or CreateFuture offices when needed. We trust you to manage your time balancing collaboration with client time and focused work. What matters is the impact you have, not how busy you look. Our hiring process We try to keep our hiring process clear, fair and respectful of your time. We aim to get back to everyone who applies and we will be upfront about where you are in the process. It usually looks like this: - Call with our Talent Acquisition Team - Role specific capability interview Depending on the role, we might also ask you to do a short presentation, a practical or technical task or have a values focused conversation. We will explain what is involved before anything happens. Inclusion at CreateFuture We believe diverse teams build better workplaces and better products. We want CreateFuture to be a place where people feel able to be themselves and do their best work. If you need any adjustments or support during the application process, just. We will do what we can to help. We look forward to your application!