IT Support for End User Migration

IT Support for End User Migration Location: Yokohama-shi, Kanagawa-ken Japan and travel to other Customer’s location and that travel will be paid as per the actual Duration: 3 months extendable Early Joiners only Japanese and English spoken candidates only . This is 100% onsite role from day one so candidate must be willing to be onsite and travelled is involved to other locations so candidate must be open for it • Provide onsite presence and coordinate with remote migration teams during scheduled device migration windows • Perform basic desktop support activities to assist users during laptop/desktop migration • Assist end users with device login, credential validation, and first access post migration • Provide physical console access, rebooting, and power cycling of devices as instructed by remote engineers • Perform basic physical troubleshooting including power, cabling, and port level checks • Verify that migrated devices are accessible and functional for end users post migration. • Identify, document, and escalate migration related issues to the appropriate remote support teams. • Support immediate post migration hyper care and ensure unresolved issues are addressed • Adhere to site security, safety policies, and follow defined migration runbooks and escalation paths. • Experience in mapping the shared drives and troubleshooting outlook issues • L1 troubleshooting of user profile issues