Founding Enterprise Account Manager

ABOUT THE ROLE Join an AI-focused B2B software startup as its first Enterprise Account Manager, reporting to the COO. You will own post-launch relationships and drive renewals and expansion across a portfolio of large enterprise accounts. WHAT YOU'LL DO - Manage enterprise customer relationships from production launch through renewal, focusing on existing accounts rather than new logo sales. - Forecast, negotiate, and close renewals while identifying opportunities to expand account revenue. - Partner with sales, customer success, and engineering teams to coordinate account plans and renewal ownership. - Use usage data and adoption dashboards to build customer business cases for broader production deployment and adoption. - Lead executive business reviews and help establish the enterprise account management function. - Identify account blockers and communicate their retention and revenue impact to Product and Engineering. WHAT WE'RE LOOKING FOR - Two to seven years of experience in enterprise account management or customer success at a B2B software company. - Experience owning renewal and expansion targets for a portfolio of large, multi-stakeholder enterprise accounts, ideally a double-digit account book or a $3M to $4M ARR portfolio. - A demonstrated record of growing accounts and closing renewals, with measurable revenue outcomes. - Experience beyond support, onboarding, or project management, including executive conversations and commercial negotiations. - Familiarity with CRM systems, usage analytics dashboards, APIs, AI and LLM products, or voice AI is beneficial. - Experience with consumption-based pricing or enterprise customers in call-center-heavy industries is a plus. - Comfort working in a fast-paced, in-person startup environment with demanding hours. COMPENSATION & BENEFITS Base salary is $180,000 to $220,000 annually, plus equity with a four-year vesting schedule and one-year cliff. Visa sponsorship is available. LOCATION On-site in Redwood City, California.