INTERNAL ONLY - Guest Support Worker Reception - Main, Permanent Full-Time

Job Title: Guest Support Worker, Reception Reports to: Supervisor of Guest Services Location: Reception, TGP Main Building Employment Type: Permanent Full-Time Rate of Pay: $25.25 per hour Hours: Monday-Friday, 8-hour shifts PCN: 01-300-019 The Guest Support Worker (Reception) plays a frontline role in providing compassionate, trauma-informed care to individuals experiencing homelessness, mental health challenges, or substance use. As part of an interdisciplinary team, this position helps create a safe, respectful, and welcoming space for all Guests. What You’ll Do - Support Guests by addressing basic needs (food, hygiene, shelter) while maintaining professional boundaries - Greet both Guests and visitors to The Gathering Place - Build rapport using harm-reduction, trauma-informed, and person-centered approaches - De-escalate crises and maintain a safe environment for Guests, staff, and Volunteers - Provide emergency supplies to Guests, coordinate laundry services, and track abandoned Guest bags - Answer telephone calls and check messages, as well as accept donations and deliveries - Collaborate with internal teams and external partners to ensure continuity of care - Follow policies and safety protocols aligned with trauma-informed, culturally responsive practices - Maintain accurate notes and contribute to communication and documentation - Participate in team meetings, training, and service improvement initiatives What You Bring - Post-secondary education in healthcare, social services, or related field - Experience in shelters, residential care, or community support - Knowledge of community resources for those facing homelessness and addictions - Strong communication, interpersonal, and problem-solving skills - Strong organizational skills with the ability to multi-task and prioritize tasks in a fast paced environment - Ability and comfort navigating a range of software platforms on a daily basis - Ability to work with diverse populations and a commitment to equity and inclusion - Comfortable with physical tasks (lifting up to 50 lbs.) - Able to work independently and in a team - Clear Record of Conduct and Vulnerable Sector Check required. - Equivalent education/experience may be considered. CLOSING DATE: November 17, 2026 Apply here directly! Best of luck.