Product Manager, Wellbeing & Incentives

Who we are Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®. We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement. Job Summary The Product Manager owns the strategy, strategic discovery, roadmap, and operational implementation for chronic condition management, wellbeing and member incentives: aligning product decisions with organizational goals and the needs of members, providers, and clients. This role identifies and validates opportunities, builds business cases, sets priorities, and leads products from concept through development, implementation, and ongoing optimization. Reporting to the Director or Senior Director of Product, this individual contributor leads through influence across clinical, operations, design, engineering, data, and commercial teams to translate strategy into scalable services and experiences. Success is measured through adoption, experience, care quality, operational performance, and financial outcomes. Essential Roles and Responsibilities % of Time Essential Tasks / Duties / Responsibilities 25% Product Strategy and Roadmap Ownership Own the product vision, strategy, and outcome-based roadmap for the assigned product area to align investment with user needs and organizational goals. Set priorities and make tradeoffs using strategic fit, expected value, risk, and available capacity to focus teams on the highest-value opportunities. Build business cases with financial and operational partners, recommend investments, and communicate decisions and dependencies to secure alignment and resources. 20% Strategic Discovery and Opportunity Validation Lead continuous discovery through user research, market and competitive analysis, workflow observation, and data review to identify unmet needs and growth opportunities. Frame problems, define hypotheses, and establish success criteria to clarify which opportunities merit investment. Test concepts through prototypes, experiments, and pilots; assess user value, clinical appropriateness, technical feasibility, operational readiness, and financial viability to recommend whether to proceed, adapt, or stop. 20% Product Development and Delivery Translate validated opportunities into requirements, user stories, acceptance criteria, and a prioritized backlog to guide delivery toward agreed outcomes. Lead product decisions with design, engineering, clinical, and operations partners to deliver solutions that meet functional, usability, accessibility, and performance needs. Manage scope, dependencies, product documentation, and acceptance testing to maintain clarity and confirm readiness for implementation. 20% Operational Implementation and Change Management Own the integrated implementation plan with operational and clinical leaders to establish milestones, accountable owners, dependencies, and launch criteria. Coordinate procedures, training, communications, support plans, and readiness reviews to prepare teams and customers for adoption. Lead phased rollout and post-launch stabilization, resolve issues with accountable teams, and confirm ongoing operational ownership to sustain performance after launch. 10% Performance Measurement and Optimization Define baselines, targets, and reporting with data and business partners to measure adoption, experience, care quality, operational efficiency, and financial results. Review performance and feedback against the business case to prioritize improvements and recommend scaling, redesigning, or retiring products and features. 5% Risk Compliance and Quality Integrate privacy, security, accessibility, clinical safety, and applicable compliance requirements into discovery, design, and implementation to support safe and reliable products. Partner with accountable specialists to assess risks, document decisions, and resolve or escalate issues before launch and during ongoing operations to protect users and the business. Skills and Qualifications Required - Education: Bachelor's degree in Health Science, Public Health, Healthcare Administration, or a related field, or equivalent practical experience. - Experience: 4+ years product management experience, including ownership of product strategy, discovery, roadmaps, and implementation. - Domain expertise in chronic condition management, wellbeing, population health or member incentive programs. - Considerable understanding of health behavior change models — apply evidence-based engagement and incentive design strategies across the well, at risk and chronic populations. - Understanding of Incentive compliance — with Legal and Product Assurance, ensure incentive programs meet applicable wellness-program rules (e.g., HIPAA/ACA nondiscrimination, ADA and GINA requirements). - Equity mindset — surface segments where engagement under-performs, including lower-health-literacy and public-sector members. - Demonstrated success defining and executing product strategies that improved customer experience, care outcomes, operational efficiency, adoption, revenue, or margin. - Strong understanding of healthcare delivery, navigation, virtual care, population health, or adjacent healthcare technology. - Experience leading strategic discovery, customer research, experimentation, business case development, and outcome-based prioritization. - Demonstrated ability to translate strategy into operational workflows, implementation plans, launch readiness, and sustained adoption. - Proficiency in human-centered design, agile product development, requirements definition, and data-driven performance measurement. - Sound judgment in environments involving privacy, security, clinical risk, accessibility, compliance, and sensitive health information. - Strong communication and inclusive leadership skills, with the ability to influence cross-functional teams, resolve tradeoffs, and move from strategy to action. Preferred - Education: An MBA, MPH or MHA is preferred. - Clinical experience or credential. - Consultant experience considered a plus. What’s in it for you: - Compensation: Competitive base and incentive compensation - Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more. - Retirement: 401(k) plan with up to 4% employer match and full vesting on day one. - Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more. - Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development. - Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision. - Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more! What you should know: - Internal Associates: Already a Healthcare Warrior? Apply internally through Lever - Process: Application > Recruiter Video Interview > Online Assessment(s) > Interview(s) > Offer > Background Check. - Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer . - Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds. - Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position. - Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship. - Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party. Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request. Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission and your state’s Attorney General. California Employee and Job Applicant Notice of Collection of Personal Information: If you are a California resident, Quantum Health may collect personal information in connection with your application for employment and, if hired, during the course of your employment. The categories of personal information collected and the purposes for which that information is used are described in our California Employee and Job Applicant Notice of Collection of Personal Information. Please review the notice here: California Employee and Job Applicant Notice Use of Technology Notice: Quantum Health and its authorized service providers may contact applicants by email, phone, and text message about their application and related employment opportunities. Text messages may cover application status, interview invitations, and reminders, and applicants will have the option to opt out at any time. Message frequency varies. Message and data rates may apply. Quantum Health uses AI-assisted recruiting technology to support communication, scheduling, and candidate evaluation, including tools that may review application materials and analyze recorded interviews. These tools assist our recruiting team; final employment decisions are made by human reviewers. Applicants who will be interviewed using these tools receive advance notice describing the technology and what it evaluates, are asked for permission before the interview is recorded or analyzed, and may request deletion of their recording.