Client Relationship Manager

As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco. Job Description We have an outstanding benefits package which includes: - Company-provided healthcare - A competitive annual leave allowance - Flexible working options, including hybrid working arrangements - Generous pension provisions - Income protection - Health and wellness benefits - Volunteering days - Enhanced parental leave - Life insurance Your role: To provide dedicated technical and client relationship support across the UK business, with an initial priority on UK Institutional and strategically important DC clients. The role will protect continuity for existing strategic relationships, create flexible servicing capacity that can be redirected across UK business lines as demand changes, and support the development and implementation of future strategic partnerships. Key Responsibilities: - To assist UK sales teams, with an initial Institutional focus, in achieving growth objectives through close technical partnerships with key clients and consultants. Support the negotiation and implementation of technical, operational, service-level and legal requirements for strategic relationships - Engage in open, honest and realistic dialogue with key clients and consultants to understand their technical needs and provide practical solutions. Maintain an appropriate governance and technical-review cadence for priority relationships, including strategically important DC clients and future strategic partnerships as they develop - To seek ways of improving the service provision to key clients through an understanding of Invesco’s systems and procedures - To have an awareness of local industry standards and future developments, coupled with excellent knowledge of key clients technical expectations - Develop and maintain robust communication links between UK Distribution and internal and external functional teams. Coordinate delivery across stakeholders, provide client context where required and create repeatable processes, leadership updates and stakeholder connections that can support future strategic partnerships. Continue to support relevant monitoring and policy activities where specific client knowledge or contact is required - Take responsibility for building and maintaining relationships with operational heads and senior operational managers within major client firms. Act as the central point of contact and owner for strategic technical matters, protecting continuity through the handover of strategically important DC clients and supporting emerging DC relationships as opportunities progress. - Oversee and support internal and client reporting requirements, including clear leadership updates for strategic relationships and pipeline activity - Lead or support local coordination for strategic client implementations and change activity. Apply repeatable processes to reduce implementation risk and enable the servicing model to scale across relationships - Oversee and manage technical enquiries and issues by coordinating the appropriate business SMEs, maintaining ownership through to resolution and ensuring the service model expected by clients and consultants is maintained - Provide general sales and consultant-relations support, contributing to revenue growth across UK Institutional business segments and flexing capacity to other UK business lines where priorities change - Support non-sales, technical and wider UK business activities as required, allowing capacity to be redeployed in line with changing demand and strengthening the resilience of the UK CRM team What you can bring: - Previous experience in a financial sector operational environment is desirable - Experience of managing client relationships is advantageous - Experience relating to the negotiation and implementation of Service Level and Legal Agreements - Experience supporting complex strategic relationships, implementations or cross-functional projects is advantageous - Knowledge of financial markets and investment products is desirable - Ability to understand the financial markets and investment products - Sound IT skills, including Word, PowerPoint and Excel. Must be open to learning new technologies - Educated to degree level or equivalent. Alternatively, sufficient experience with relevant industry qualifications - Successful candidate is required to have or be willing to undertake a industry qualification - Some periodic flexibility required regarding working hours and ability to accommodate some travel - Sound communication and influencing skills - Self-motivated and able to work autonomously, with strong time management and organisational skills and the flexibility to manage changing priorities across UK business lines - Able to work independently and within a team environment to build and maintain strong working relationships through coaching and mentoring - Excellent communication skills - Computer literate (knowledge of Client Relationship Management (CRM) systems and Microsoft office packages) Disability Confident Scheme: Applicants who opt in to the Disability Confident Scheme and meet the criteria for the role will be offered an interview. We are committed to providing an inclusive recruitment process for all candidates who make an application. By opting-in to this scheme, applicants will be disclosing that they have a disability solely for the purpose of the Disability Confident Scheme. The Disability Confident Scheme only guarantees an interview – it does not automatically mean that applicants interviewed will gain employment with Invesco at that time. To apply through the Disability Confident Scheme, you’ll need to firstly ensure you have applied for the role via our external careers page. Following this, you’ll need to email us at emea-talentacquisition@invesco.comconfirming your wish to opt-in, alongside your contact details and the title of the role you wish to apply for. Full Time / Part Time Full time Worker Type Employee Job Exempt (Yes / No) No Workplace Model Pursuant to Invesco’s Workplace Policy, employees are expected to comply with the firm’s most current workplace model, which as of October 1, 2025, includes spending at least four full days each week working in the role's advertised office. This reflects our belief that spending time together in the office helps us build stronger relationships, collaborate more easily, and support each other’s growth and development. If this sounds like you, we’d love to hear from you! We want all of our candidates to shine during the application and selection process, so if you need any adjustments to be made, please send an e-mail to emea-talentacquisition@invesco.com. Please include your name, the job you are interested in, and the type of adjustment you need (for example; breaks during your interview, remote interviews, additional time for assessments or other required adjustments) We promote a working environment that welcomes everyone and creates inclusive teams, celebrates difference and encourages everyone to be themselves at work. Our commitment to the community and environmental, social and governance investing: We partner with charitable organisations globally to make an impact in the communities where we live and work. Our people are encouraged to support the charities they feel most passionate about. We are also committed to environmental, social and governance (ESG) investing. We serve our clients in this space as a trusted partner both on specific responsible investment product strategies as well as part of our commitment to deliver a superior investment experience. Recruitment Agencies: Invesco has an in-house recruitment team, which focuses on sourcing great candidates directly. Invesco will not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact hiring managers directly. Regulatory: This position may fall in-scope of one or multiple regimes/directives.