Senior Talent Acquisition Partner

ABOUT PARLOA Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. ABOUT THE ROLE: As a Senior Talent Acquisition Partner at Parloa, you'll own hiring for the engineers building the core of our agentic AI platform. You'll act as a strategic partner to Engineering leadership and lead complex, senior, and business-critical searches across Backend, Platform, Infrastructure, AI/ML, and Product Engineering. You'll help us grow our engineering organization with speed, rigor, and a candidate experience that reflects the quality of the product we build. This role is for someone who speaks engineers' language, earns the trust of technical leaders, and independently drives hiring outcomes in one of Europe's most competitive talent markets. You won't just fill roles. You'll help shape how we attract, assess, and close the engineers defining the future of AI-driven customer experience. AREAS OF OWNERSHIP: - Own full-cycle recruiting for Software Engineering roles from Senior to Staff/Principal level, including hard-to-fill AI/ML and infrastructure searches - Partner closely with Engineering Managers, Directors, and VPs to define profiles, calibrate levels, and align on market realities - Build and maintain high-quality pipelines through proactive sourcing, market mapping, and targeted outreach across Europe - Advise on leveling and compensation positioning, helping hiring teams make confident, well-calibrated decisions - Deliver against key recruiting metrics, including time-to-fill, pipeline conversion, offer acceptance rate, and quality of hire - Run structured, fair technical hiring processes in partnership with interviewers and bar raisers - Create a thoughtful, engaging candidate experience from first touch through close - Manage relocation and visa-related hiring conversations alongside our People team for international candidates - Share talent intelligence on competitor landscapes, compensation trends, and hiring hotspots to influence strategy - Serve as a senior member of the Talent team by raising the bar on execution and technical hiring quality WHO YOU ARE: - Someone who has extensive experience in the software engineering recruitment industry - Proven experience closing senior and Staff-level engineers in a startup, scale-up, or high-growth SaaS environment - Strong technical fluency: you understand engineering disciplines, tech stacks, and levels well enough to hold credible conversations with candidates and hiring managers - Excellent sourcing ability, with a track record of building pipelines in competitive European markets - Experience leveraging AI tools and recruiting technology to improve sourcing, engagement, and efficiency - Strong stakeholder management skills, with the confidence to advise, challenge, and influence engineering leaders - Data-driven approach, using funnel metrics and market data to improve outcomes - Hands-on experience with Greenhouse and/or Ashby - Experience hiring internationally, including relocation and visa processes, is a strong plus - Fluent English; German is a plus OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser WHY PARLOA? We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action. We're building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences. We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it. At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that's evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We've grown beyond the earliest startup phase, but we've kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we're scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI. Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more https://www.e-verify.gov/about-e-verify/what-is-e-verify. If you receive an offer of employment from Parloa, you will need to go through the E-Verify process of digital verification of your employment authorization documents as provided on the Form I-9. Participation in E-Verify does not limit your right to work and verification will only be completed after you become an employee with Parloa. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.