Front Desk/Customer Service Representative - Ageless Remedies of Roswell

About Us Ageless Remedies of Roswell was founded in 2005 as a dynamic medspa at the forefront of the anti-aging field. Dr. Lassiter’s career-long goal has always been to create a medical practice that helps people look and feel their best throughout their lives. To realize that goal, we’ve expanded our offerings to include a broader range of wellness services alongside the aesthetic treatments our patients have trusted for years. We offer the latest in dermal fillers, medical aesthetics, CoolSculpting, bio-identical hormone therapy, advanced lab work, executive physical exams, and much more. Position Overview We are seeking a polished, personable, and highly organized Customer Service Team Member to be the first point of contact at our medspa. This role is key to creating a welcoming, professional experience for our patients, managing front desk operations, and supporting the clinical and management teams with administrative tasks. This is a part time role working 3-4 days weekly and 1 Saturday per month. Key Responsibilities Patient Interaction & Experience - Greet patients warmly and check them in and out for appointments - Answer phone calls, emails, and text messages promptly and professionally - Provide detailed information about services, memberships, and promotions - Schedule, confirm, and manage appointments using Zenoti - Handle patient concerns or complaints with empathy and escalate as needed Administrative Support - Maintain accurate patient records and ensure consent forms are completed and uploaded - Process payments, issue receipts, and reconcile daily transactions - Assist with daily clinic opening and closing procedures - Manage inventory for front desk supplies and retail products Sales & Upselling - Promote and upsell treatments, retail products, and memberships - Educate patients on post-treatment care and next steps - Track patient referrals, loyalty rewards, and promotional redemptions Cleanliness & Presentation - Keep the front desk and waiting area clean, stocked, and visually appealing - Follow sanitation protocols and support staff with cleanliness as needed Qualifications - High school diploma or equivalent; college education preferred - Prior experience in a customer service or front desk role (medspa, spa, salon, or healthcare setting preferred) - Strong interpersonal and communication skills - Comfortable using scheduling and POS software; Zenoti experience strongly preferred - Ability to multitask and stay calm in a fast-paced environment - Professional appearance and demeanor - Passion for aesthetics and wellness Compensation & Benefits - Compensation is based on experience - Employee discounts on services and products