TechOps Engineer

Talon.One, an Adyen company, is the most powerful incentives engine that unifies loyalty, personalized promotions and offer management into a single platform. Built for enterprise scale and security, Talon.One helps businesses design and deliver incentives that drive real customer behavior. Today, over 300 of the world’s most-loved brands including Sephora, Gymshark and Costa Coffee work with Talon.One to turn their incentives into a reliable growth engine. ABOUT THE TEAM & ROLE Our SRE / Production Engineering team is responsible for keeping Talon.One reliable, scalable, and easy to operate. We work closely with engineering teams across R&D to improve how we monitor, release, troubleshoot, and run our production systems. This is a hands-on role for someone who loves solving production-level problems, automating repetitive work, and building pragmatic tooling to make life safer and easier for the engineers around them. ONCE YOU ARE HERE, YOU WILL: - Eliminate Toil: Identify manual or repetitive operational friction across R&D and build clean scripts, automation, and internal tools to solve it permanently. - Pioneer AI-Driven Operations: Design, build, and integrate AI agents to streamline operational workflows, ensuring proper guardrails, monitoring, and human oversight for safe execution. - Level Up Incident Management: Own and optimize our Incident.io workflows, automation, and integrations. Stay closely engaged with incident response and participate in post-incident reviews to identify friction and turn learnings into improvements to tooling, coordination, and processes, without taking on incident responder responsibilities. - Enhance Observability & System Health: Maintain and refine monitoring, alerting, and dashboards across our observability stack. You will dive into logs, metrics, and production data to investigate operational edge cases. - Optimize Workflows & Runbooks: Partner directly with SRE and R&D teams to identify operational pain points, turning messy procedures into clear, automated runbooks. - Support Core Production Systems: Collaborate with SREs on database maintenance tasks, health checks, and release/deployment workflows where production reliability is impacted. WHAT WE NEED YOU TO BRING TO THE TABLE: - 2–4 years of experience in TechOps, DevOps, SRE, Production Engineering, or a similar technical role - Experience working with production systems in a SaaS or cloud environment - Comfortable working with Linux, command-line tools, logs, and monitoring - Experience with scripting or automation and a mindset of "if we do it twice, can we automate it?" - A structured approach to troubleshooting and solving operational problems - Proactive attitude towards improving systems, processes, and tooling - Ability to work collaboratively with engineers across different teams - Willingness to learn and build deeper expertise in production systems and reliability NICE TO HAVE - Familiarity with core SRE concepts, such as Service Level Indicators/Objectives (SLIs/SLOs) and error budgets. - Experience with observability platforms such as Grafana, Datadog, Prometheus, or Sentry - Experience with Kubernetes and GCP - Experience working with APIs, integrations, CI/CD, or infrastructure automation OUR TECH STACK - Cloud & Infrastructure: Google Cloud Platform (GCP), Kubernetes, containerized workloads - Infrastructure as Code: Terraform / Helm - Observability & Incident Ops: Grafana, Datadog, Sentry, Incident.io - Databases: PostgreSQL - Automation & CI/CD: Go, Python, Bash, GitHub Actions / CI/CD tooling WHAT'S IN IT FOR YOU: - A product & engineering team, now part of Adyen, building the incentives engine behind some of the world’s biggest brands - Adyen+, a significant monthly allowance to spend on whatever matters most to you and your wellbeing - 28 days of paid annual leave - €115 monthly commuting allowance when you join us in the office 3 days per week - 25% employer contribution to your pension - Annual all-company gathering at Adyen’s headquarters in Amsterdam, plus regional team events throughout the year - Opportunity to connect in person at Adyen offices across 29 locations worldwide