Account Manager

Kody, a fast-growing Fintech specialising in bringing online payments and better financial services to brick-and-mortar businesses, is seeking a highly motivated Account Manager to join the team. We are seeking a results-oriented, strategic, and experienced Account Manager. This role combines client-facing responsibilities with delivering exceptional service and foster strong, lasting relationships with our clients. Responsibilities: - Serve as a member for the Account Management team, setting clear goals and fostering collaboration to achieve KPIs. - Act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutions. - Build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling. - Gather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvements. - Report on Account Management performance and client satisfaction metrics, using data to identify areas for continuous improvement. - Support client onboarding processes by addressing technical and operational challenges, conducting training sessions, and ensuring clients maximise the value of Kody’s products. - Streamline workflows and internal processes to enhance team efficiency while ensuring data security, compliance, and accurate record-keeping. - Monitor and optimise operational efficiency within the team, addressing bottlenecks and implementing solutions to improve outcomes. - Provide market insights and competitive intelligence to leadership, contributing to strategic planning and product development initiatives. - Previous experience of engaging with retail, food and beverage or hospitality sectors is a bonus. Requirements - Professional experience in a fintech, SaaS, or payment services company. - Proven experience in Customer Success, Account Management, or Customer Operations. - Strong interpersonal and communication skills, with the ability to build rapport with clients. - Demonstrated problem-solving abilities, with a proactive and detail-oriented approach. - Experience in a fast-paced environment, with the ability to manage multiple priorities. - Proficiency in Google Workspace, Microsoft Office, and CRM software (HubSpot preferred). - Flexible across time zones to support a global team. Benefits - Lead a dynamic and innovative team in a rapidly growing company globally - Competitive salary and benefits package. - Opportunities for career growth in leadership and strategy. - Collaborative, inclusive environment where your contributions are recognised and valued.