Customer Service Agent

DATAMARK, Inc. is currently seeking a professional and experienced Customer Service Associate to join our team. As a leading provider of business process outsourcing solutions, DATAMARK helps organizations worldwide manage their operations more efficiently and effectively. The Customer Service Associates will play a crucial role in facilitating effective communication between Interpreters and customers. - Determining the language needs of the caller - Entering appropriate customer information as needed - Accessing appropriate databases - Quickly transferring calls to the appropriate staff member - Providing additional assistance when needed Requirements - Excellent customer service, communication and interpersonal skills - Ability to enter and access information using a computer terminal while responding to customer needs - Excellent keyboarding skills - Professionalism, accuracy and speed are essential - Excellent command of the English Language – no other language skills are require Location: Thane West Job Type: Work from Home (Only candidates residing in Mumbai will be considered.) Benefits - Private Health Insurance - Paid Time Off - Work From Home - Performance Bonus