IT Systems & Support Specialist (SysAd)

Core Responsibilities - Administer and continually improve the business’ central applications such as Google Workspace, the Atlassian suite, ZenDesk and more. - Provide support for users across central business applications including incident response, incident management and root cause analysis. - Work with the wider business to continually improve and test business continuity & disaster recovery planning & processes. - Support our security program with the maintenance of security related activities including investigations and best practices. - Maintaining precise inventory records of user devices, cloud assets, configurations, access rights, and associated costs. - Maintain the security posture of end user devices including vulnerability management - Manage the internal service desk ticket queue with the wider team - Supporting the team with a variety of internal IT projects - Deployment and management of security tools to end user devices - Provide proactive and reactive technical support for meeting room technology, ensuring equipment readiness and resolving issues promptly - Diagnose and resolve hardware, software, and network connectivity issues related to AV and IT equipment. - Perform regular checks, maintenance, and setup for monitors, displays, and related peripherals across the company's office locations. - Conduct Portable Appliance Testing (PAT) on all relevant IT and AV equipment according to UK safety standards and maintain accurate testing records. - Apply a deep technical understanding of IT infrastructure (networking fundamentals, operating systems) and AV systems to effectively troubleshoot integrated systems Requirements - At least 3 years of experience in a similar role - Strong experience configuring and managing Google Workspace to Google best practices - Demonstrable knowledge of deploying and managing an EDR platform - Deep technical knowledge across a variety of SaaS services - An analytical and problem-solving mindset - A positive attitude and a willingness to learn - Strong organisational skills with the ability to manage tasks while managing multiple priorities simultaneously - Strong communication and interpersonal skills - A proactive and detail-oriented approach to work. - The ability to explain technical concepts to non-technical audiences - Autonomous working capability while also working as part of a team - Agile mindset with the ability to adapt to changing priorities and requirements. Desirable Skills & Experience (Optional): - Experience managing and administering a scaled public cloud instance, preferably GCP. - Administration knowledge of Qualys and Workspace One.