Customer Success Specialist

Customer Success Specialist New Orleans, LA (hybrid) · Full-time, hourly About the role Solar Alternatives has been designing, installing and servicing solar, battery backup and EV charging systems across the Gulf South for more than a decade. As a Customer Success Specialist, you're the first voice our customers hear. You'll handle inbound calls from start to finish: booking appointments, scheduling service, giving project updates and fixing simple system issues over the phone. You're trusted to solve problems, not just take messages. Responsibilities - Answer inbound calls, texts and emails, and resolve them on first contact whenever possible - Book sales appointments for new solar, battery and EV inquiries - Take new service requests: gather system details, photos and symptoms, then book the visit - Pre-schedule service and warranty work: confirm the issue, coverage, equipment and access so the visit is ready to go - Give customers clear, proactive updates on projects (permitting, utility interconnection, installation) and service tickets - Walk customers through basic troubleshooting before a truck rolls, such as Wi-Fi/monitoring reconnects, system reboots, breaker and disconnect checks, and app alerts - Run our production warranty process: pull monitoring data, compare it to expected production, document the claim and escalate when needed - Keep accurate records in our CRM and field-service software - Hand off complex technical, billing or sales issues to the right team with complete notes - Follow up on open issues until they're resolved, and spot service or upgrade opportunities Requirements - Excellent communication skills: patient, friendly and confident on the phone (retail or call center experience a PLUS) - Customer service, call center or dispatch experience helpful (this is an inbound role) - Organized and detail-minded with calls, texts and email - Enjoy troubleshooting and solving common problems on the first call - Keep project and service data organized and updated in our CRM and field-service tools - Own the customer's issue from first call through resolution and follow-up - Consistent work schedule and availability - Stay sharp, professional and bright-eyed with every customer Preferred - Experience in solar, electrical, HVAC, home services or utilities - Familiarity with Salesforce, FieldPulse or similar tools - Bilingual English/Spanish Benefits - $18–25/hr, depending on experience - Opportunity for commission and bonus $5000-10000/yr - Advanced product, systems and troubleshooting training to ensure success - A clear path into service coordination and operations - Two weeks paid leave, plus 7 bank holidays - Use of professional company tools, including a customized CRM and VOIP system - The peace of mind that comes with supporting only best-in-class products, installation and services - Health insurance, vision and dental benefits standard - 401K with company match