Logistics Coordinator (Fashion E‑Commerce, Retail, Bonded Warehouse & Returns)

Focus: Fashion E‑Commerce, Retail Stores, Bonded Warehouse & Returns Department: Logistics / Supply Chain Reports to: Head of Logistics Role Overview; Operating across standard and bonded warehousing, the Logistics Coordinator plays a critical role in ensuring smooth, compliant, and customer-focused stock movement across outbound and return flows. This role requires strong coordination skills, attention to detail, and the ability to work in a fast-paced environment while maintaining high service standards. Outbound Logistics – E‑Commerce & Retail (Primary Focus) - Coordinate daily outbound shipments across e-commerce and retail store replenishment. - Ensure on-time, accurate dispatch in line with SLAs and brand standards. - Work closely with warehouse and 3PL partners to manage cut-offs and peak volumes. - Support launches, campaigns, and store opening outbound requirements. Express Carrier & Last‑Mile Delivery Management - Manage day-to-day operations with express parcel carriers (DHL, DPD, UPS, …). - Monitor delivery performance, transit times, and exceptions. - Resolve delivery issues in collaboration with Customer Service. - Support freight invoice validation and carrier performance reviews. Bonded Warehouse Operations & Customs Compliance - Coordinate bonded warehouse stock movements in compliance with HMRC regulations. - Maintain accurate duty-unpaid and duty-paid inventory records. - Liaise with customs brokers, freight forwarders, and warehouse teams. - Support audits, reconciliations, and documentation accuracy. Inbound Logistics (Ad Hoc Support) - Track inbound supplier and production shipments. - Support customs clearance and delivery scheduling. - Ensure inbound stock availability for launches and retail needs. Return Logistics & Reverse Supply Chain - Coordinate e-commerce and retail store returns with carriers and warehouses. - Ensure timely processing, grading, and restocking of returned stock. - Support compliant handling of international and bonded returns. - Monitor return volumes, turnaround times, and cost impacts. - Work closely with Customer Service to resolve return-related issues. Retail Store Network Support - Support logistics for new store openings, refits, and VM rollouts. - Coordinate replenishment and ad hoc shipments to stores. - Support store-to-store and store-to-warehouse transfers. Requirements Skills & Competencies - Strong understanding of fashion e‑commerce logistics and fast‑turn, high‑SKU environments. - Experience managing express parcel and courier services. - Knowledge of bonded warehouse operations and customs compliance (highly desirable). - Strong organisational skills with attention to detail. - Confident using WMS/TMS systems, carrier portals, and Excel. - Proactive problem‑solver with the ability to work calmly under pressure. - Clear communication skills with internal teams, carriers, and external partners. Experience & Qualifications - 4+ years’ experience in logistics, supply chain, or operations (fashion, e‑commerce, or retail preferred). - Experience in outbound logistics and last‑mile delivery management. - Exposure to bonded or customs‑controlled warehousing is a strong advantage. - Familiarity with inbound and return flows within an e‑commerce or retail environment. - Logistics or supply chain qualifications (e.g. CILT) are a plus but not essential. Personal Attributes - Highly organised, detail‑focused, and reliable. - Hands‑on, proactive, and solution‑oriented. - Thrives in a scale‑up environment with evolving processes. - Strong sense of ownership and accountability. - Interest in fashion, retail, and delivering great customer experience. Benefits - 50% Employee Discount - 24 days holiday per year (plus bank holidays) - A paid day off on your birthday - A paid moving day per year - Hybrid Working Arrangements - 1 day per week WFH after 6 month probation - Pension Scheme - Bonus Scheme - Employee Assistance Programme for you and your family - £500 employee referral bonus scheme - Local Business Discounts (cafés, fitness, beauty etc) - North-West London office location directly located next to good transport links - Casual office dress code (your style of dress is up to you, wear what you feel best in) - Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies) - Regular Office Social Events (e.g. payday socials)