Operations Coordinator (Media & Publishing)

OPERATIONS COORDINATOR (MEDIA & PUBLISHING) Job Title: Operations Coordinator (Media & Publishing) Job Category: Full-Time (40 hours per week) Job Location: 100% work-from-home Job Schedule: Mondays through Fridays, 9:00 AM - 6:00 PM Eastern Time About Us: At C9 Staff, we’re passionate about connecting exceptional Filipino professionals with stable, global clients who truly value long-term relationships. As a freelancer in the Philippines, we understand your need for stability. That’s why we focus exclusively on long-term clients who value enduring partnerships. This approach ensures you have consistent opportunities to work on innovative projects with dynamic teams, providing the security and growth potential you seek. 🌟 We don’t just offer jobs; we offer career paths. Most of our clients stay with us for at least 4-5 years, so if you’re selected and find your perfect fit, you’re in it for the long haul! Imagine being recognized as a top performer and getting an all-expenses-paid trip to the US to visit your client. Or starting as a Data Entry Specialist and growing into a Data Analyst role over the years! These are just some of our success stories that make us more than just a remote staffing agency. At C9 Staff, we don’t treat our team as mere headcounts; we root for your growth and success every step of the way. 🚀 So, are you ready to be our next success story? 😊 The Opportunity: We’re looking for a detail-oriented and highly organized Operations Coordinator to support our media and publisher operations team. You’ll play a critical role in keeping data accurate, processes smooth, and teams aligned. This is a great opportunity for someone who thrives in structured environments, enjoys working cross-functionally, and finds satisfaction in getting the small things right so the big things go smoothly. 🌟 Publisher Operations Support: - Contact Maintainer 📇: Maintain and update publisher contact details for accuracy - CRM Organizer 🗂️: Consolidate duplicate publisher records or aliases in CRM systems - Onboarding Assistant 🚀: Correspond with publishers during onboarding—coordinate link building, pixel testing, and billing verification - Launch Supporter 🎯: Track, document, and support new publisher launches, tests, and turn-downs with Publisher Managers - Data Logger 📝: Ensure publisher property information is correctly logged and up to date - Benchmark Collector 📊: Request and store benchmark stats for performance projections - Test Tracker 🧪: Process test orders for new accounts and assist with troubleshooting as needed Campaign & Asset Management: - Media Kit Collector 📂: Request, review, and store publisher media kits and placement samples - Creative QA Specialist 🎨: Ensure creatives match publisher specs and requirements - Review Facilitator ✅: Coordinate internal review, feedback, and approvals for placement comps - Creative Librarian 🖼️: Store client-approved creatives and keep live documentation current - Link Builder 🔗: Generate and distribute tracking links, ensuring proper setup and communication - Pixel Integrator 📥: Request postback integrations, piggyback pixels, and manage testing workflows Billing & Financial Coordination: - Finance Communicator 💬: Liaise with finance teams to communicate billing terms and project details - IO Checker 📃: Ensure insertion orders are in place for all billing needs - Billing Tracker 💸: Monitor and log billing changes and opportunities in the project management system Project & Process Management: - Data Integrity Lead 📊: Maintain clean data in project management and CRM platforms - Automation Watchdog 🔁: Monitor automations and troubleshoot any issues to keep workflows running efficiently - Documentation Organizer 📑: Maintain internal documentation, templates, and tracking logs - Team Aligner 🤝: Support internal communications to ensure priorities are clear and processes are followed Who You Are: - Detail-Oriented 🧐: You double-check your work and keep systems tidy - Highly Organized 📅: You love structured environments and smooth workflows - Problem-Solver 🛠️: You spot issues early and offer smart, proactive solutions - Clear Communicator 🗣️: You know how to communicate across teams and escalate when needed - Collaborative Team Player 🤗: You enjoy working with others and bringing order to cross-functional efforts - Digital Media Familiarity 📡: Experience in publisher operations, digital campaigns, or performance media is a plus - Tracking Knowledge 📈: Familiar with ad tracking systems, pixel integration, and performance metrics - Financial Awareness 💵: Understanding of basic billing processes and documentation like IOs - Project Management Tools 🧰: Experience with ClickUp, Asana, Monday.com, or HubSpot is preferred Our Ideal Team Member: - Cares Deeply ❤️: Demonstrates a genuine interest in their work, as it reflects in the quality of the output - Commits Fully 📝: Ensures tasks are completed as promised, without unnecessary delays - Communicates Clearly 🗨️: Maintains clear and prompt communication with project managers and teammates - Radiates Positivity 🌞: Brings a can-do spirit to work, fostering a supportive and upbeat team environment - Collaborates Willingly 🤝: Works closely with cross-functional teams, including designers and project managers - Seeks Growth 🌱: Commits to personal and professional development, staying updated with industry trends Requirements - At least 50 mbps stable Internet connection - Back-up internet - At least 8GB RAM - Core i5 or higher processor - Perfectly working webcam - Perfectly working mic and audio - Organized Workstation Benefits - 100% Work from Home 💯 - Monthly Grocery Allowance - Monthly Internet Allowance - Monthly Electricity Allowance - Personal Medical Insurance - Personal Dental Insurance - Paid Leaves - Paid Holidays