Account Manager

About us Chainstack powers global blockchain applications across fintech, DeFi, wallets, custodians, analytics, and everything in between. Teams cut time-to-market, cost, and risk with one platform for nodes in the cloud, offered through preferred service providers, or self-hosted. Standardized node management puts reliability on autopilot and keeps performance predictable, giving operators control and transparency while developers get a consistent way to build and scale. About the role We are looking for an enthusiastic Account Manager to foster long-term relationships with Chainstack's customers. You'll guide them through onboarding, drive adoption, ensure renewals, and identify growth opportunities across our product suite. Responsibilities - Lead onboarding for new customers, ensuring a smooth and value-driven experience. - Drive account expansion through upselling and cross-selling. - Monitor customer health and take proactive action to improve adoption and satisfaction. - Conduct regular touchpoints and quarterly business reviews. - Build strong, trusted relationships with stakeholders across customer organizations. - Document and communicate business and technical outcomes achieved through Chainstack. - Collaborate with support and engineering teams to resolve issues. - Coordinate internal resources to ensure customer success. - Manage renewals and follow up on failed payments. - Research, verify, and manage subscription renewal data and pricing. - Work with marketing to develop testimonials, referrals, and case studies. Requirements - 3+ years in a customer-facing role in post-sales (technical account management, customer success, or sales engineering). - Interest and understanding of Web3 technologies. - Experience working with blockchain is a plus. - Track record of customer retention and growth through excellent service. - Strong communication and presentation skills, including executive-level communication. - Proficiency with CRM tools such as HubSpot and spreadsheets (Excel). - Ability to manage multiple projects simultaneously. - Excellent listening, negotiation, and relationship management skills. What we offer - Competitive salary in USD - Fair, transparent compensation based on experience and impact. - Stock options - Share in Chainstack's growth and long-term success. - AI-first environment - Use AI to reduce repetitive work and focus on judgment and shipping. - Cutting-edge tech stack - Work with modern infrastructure and stay close to Web3 innovation. - Flat structure, no bureaucracy - Take ownership, move fast, and make decisions with real impact. - Flexible schedule - Work when you are most productive and maintain balance. - Global, fast-growing market - Build in a rapidly evolving industry with real customer demand. - Diverse, multinational team - Collaborate with people across countries, backgrounds, and functions. Ready to take your career to the next level? Apply now.