Norwegian Speaking Streaming Platform Support Representative -Remote in Greece

Patrique Mercier Recruitment FR is looking for a Norwegian Speaking Streaming Platform Support Representative to join our dedicated support team. In this role, you will be instrumental in assisting Norwegian-speaking users with their inquiries and ensuring they have a seamless experience while using our streaming platform. If you have a passion for customer service and technology, we want to talk to you! Responsibilities - Provide exceptional customer support to Norwegian-speaking users through email, live chat, and phone, addressing inquiries related to the streaming service. - Troubleshoot a variety of technical issues regarding account setup, streaming performance, and content availability. - Guide users on platform features and functionalities, enhancing their overall streaming experience. - Document all customer interactions and resolutions accurately in the CRM system. - Collaborate with cross-functional teams to communicate user feedback and suggest potential enhancements to the service. - Stay informed about updates to the streaming platform and industry trends to provide informed support. - Conduct follow-ups to ensure user satisfaction and resolve any remaining concerns. Requirements - Fluency in Norwegian and English, both written and spoken. - Previous experience in customer support or technical assistance, particularly in the streaming or entertainment sector. - Understanding of streaming technologies and user interaction patterns. - Strong analytical skills and effective problem-solving abilities. - Exceptional communication skills focused on delivering high levels of customer satisfaction. - Knowledge of CRM systems or support ticketing tools is preferred. - Ability to work independently in a fast-paced and dynamic environment. Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Training - Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ) - Health Insurance - Private Health Insurance - 2 Extra Salaries Per Year - And Much More...