Customer Support Specialist - Malay Speaker

Responsibilities - Efficiently respond to and communicate with clients to understand and meet their needs through various communication channels: live chat, messengers, ticketing system, and phone - Effectively analyze customer data to provide appropriate recommendations and resolve issues - Resolve product or service concerns by clarifying the customer’s problem, identifying the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution - Demonstrate excellent customer service by fostering positive long-term relationships and encouraging repeat business - Build rapport with clients and effectively manage conflicts or misunderstandings - Contribute to team efforts by achieving related results as needed - Commit to meeting quality standards when handling customer inquiries Requirements - Excellent communication skills, both verbal and written - Proficiency speaking and writing in Bahasa Melayu - Strong interpersonal and communication skills - High level of professionalism and customer service orientation - Attention to detail, with excellent organizational and time management skills - Ability to work well in a team and collaborate with other departments - Own a laptop, stable and reliable internet connection - A dedicated and quiet home workspace suitable for remote work We Offer - 8 paid sick leave shifts per year - 12 paid vacation leave shifts per year - Medical insurance budget - Professional education budget - Language learning budget - Wellness budget (gym membership, sports gear and related expenses)