Senior Associate - Business Analyst

The Business Analyst will work on prioritised projects, agreed with the Head of Value Enablement, to secure successful project outcomes through the gathering and analysis of requirements, assessment of business impacts, identification of desired outcomes and implementation of effective solutions. The role acts as a critical link between business stakeholders, Product Management, Architecture, Engineering teams and offshore delivery teams. The Business Analyst will translate business problems into clearly defined requirements, ensuring teams fully understand the problem being solved, the expected business outcomes and how success will be measured. The successful candidate will be responsible for managing multiple projects and workstreams simultaneously, creating and maintaining key delivery artefacts including process models, user journeys, personas, business requirements and solution-shaping documentation. The Business Analyst will possess a strong problem-solving mindset, focusing on sustainable, long-term solutions rather than short-term workarounds, while helping to maximise the value delivered through our technology investments.