Assistant Manager - People Services

Main Function: The Assistant Manager – People Services supports the day-to-day delivery and execution of (People and Culture) P&C services across the Group. This role ensures accurate and timely processing of key P&C operations such as employee records, leave management, onboarding, and personnel administration, while also providing frontline guidance to operational teams and employees. The incumbent acts as a link between location teams and the central P&C department to ensure policies and processes are effectively followed and to support a positive employee experience. Service Delivery & Operational Oversight - Support the execution of consistent and compliant P&C services across assigned sites. - Ensure responsiveness and accuracy in service delivery aligned with Group standards. - Maintain and update standard operating procedures related to the employee lifecycle. Workforce Administration & Compliance - Maintain accurate employee records and database via the HR Management Information System (HRIS). - Monitoring compliance with CB Group policies, labour laws, and regulatory requirements across all locations. - Process leave, job letters, employment contract, disciplinary action, and separation documentation. Onboarding & Recruitment Support - Working closely with Talent Recruitment, creating alignment between staffing needs and hiring activity. - Coordinate site-level onboarding and orientation processes, ensuring full compliance and cultural integration. Performance Management & Reporting - Track the performance review process across locations, ensuring consistency and quality. - Manage underperformance and implement improvement plans. - Prepare monthly operational reports on attendance, turnover, and disciplinary actions. Employee Relations & Engagement - Execute location/divisional engagement Action Plan (EAP) to drive continuous improvement in employee engagement. - Supporting the resolution of employee relations matters by coaching leaders and ensuring due process. - Support employee grievances and industrial relations processes - Execute disciplinary and grievance procedures in line with CB Group’s policies and applicable labour laws. - Support location-specific engagement, safety and wellness initiatives in collaboration with the central P&C team. Benefit & Payroll Administration - Supporting the administration of employee services (Life & Health Insurance, Personal Accident, Pension Administration). - Ensure timely submission of relevant documents for payroll processing. Team Leadership & Development - Providing leadership, coaching, and performance feedback to P&C Coordinator and location team. - Escalate complex issues to the Manager, P&C Services for resolution. - Assist in training of junior team members or newly appointed site reps. - Assist with special projects and duties as assigned Demonstrated Knowledge, Skills, Experience - 3–5 years’ experience in a P&C/HR support or generalist role, preferably in a multi-site environment - First degree from an accredited institution ideally in Human Resource Management or similar - Sound knowledge of Jamaican labour laws and HR operations - Good dispute resolution and negotiating experience - Excellent oral and written communication skills - Ability to maintain confidentiality and handle sensitive information.