Technical and Software Support Specialist

What you’ll do - Serve as a frontline, primary support contact for ProSoft clients by responding to support tickets and phone inquiries. - Diagnose software issues and bugs, work with other members of the technical support team to identify and resolve problems in a timely, efficient and effective manner. - Administer, support, and optimize Windows Server infrastructure, Active Directory, Group Policy, DNS, storage, and core enterprise services. - Support and troubleshoot Remote Desktop Services environments, including RD Gateway, RD Web Access, Connection Broker, Session Hosts, SSL/TLS certificates, remote access security, and SSO integrations. - Implement and manage identity and access management solutions, including Microsoft Entra ID, SSO, MFA, SAML, OAuth, OpenID Connect, IIS and role-based access controls. - Support VMware-based virtual infrastructure, including provisioning, migrations, snapshots, storage management, backup and recovery, disaster recovery, and capacity planning. - Provide operational support for Microsoft SQL Server, including maintenance, security, performance troubleshooting, backups, auditing, and migration activities. - Develop PowerShell automation to improve administration, reporting, auditing, troubleshooting, and operational efficiency. - Implement Self-Service Password Portal for users to manage their own passwords - Identify when software or technical issues should be escalated to development and provide clear supporting details. - Prioritize requests effectively to minimize downtime and maintain strong customer satisfaction. What we’re looking for - Bachelor’s degree in human resource management, accounting, business, or equivalent related work experience - Some knowledge of AP and payroll processes, human resource management workflows. - Excellent interpersonal, customer service and written and oral communication skills - Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone. - Strong work ethic and self-starter, ability to work independently and as a team player. - Strong analytical, troubleshooting, and problem-solving abilities - Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment. - Positive, professional, and solutions-oriented approach Competencies: • Action Oriented • Approachability • Customer Focus • Communicative • Strong Listening Skills • Patience • Peer Relationships/Team Player • Technical Oriented and Adaptability Required Qualifications: - Talking to customers to help resolve issues and walk them through procedures. When a phone call is not required, provides steps and written instructions through Team Support. - Basic knowledge of Microsoft Outlook, Teams, Word and Excel. - Prior knowledge of ProSoft a plus, but not required. What will make you stand out - Use AI to research and resolve issues as well as suggest where AI can help improve current support workflows - General experience in accounts payable, HR/payroll systems support - Some basic accounting knowledge - Creating training videos - Updating User Guides - Accounting knowledge will set a candidate apart Salary: $70,000 - $100,000 USD per year.