Remote Customer Operations Coordinator (SAP Implementation )

Customer Operations Coordinator for a fast-growing beauty and personal care brand that's moving from Microsoft Dynamics 365 Business Central to SAP S/4HANA. You'll support the customer operations side of the project, from process documentation and data validation through testing, go-live and post-launch support. What you'll do: - Document current order-to-cash processes and help review the new SAP workflows - Take part in SAP design workshops and capture requirements, questions and action items - Write and run test scripts (system integration, user acceptance and regression testing) for sales orders, pricing, fulfillment, invoicing, returns, credits and EDI - Log and track defects through to resolution and retesting - Validate migrated data: customer records, ship-to locations, pricing, payment terms and EDI settings - Test EDI and 3PL/warehouse integrations (850, 855, 856, 810, 846) - Document requirements for major retailers: Walmart, Target, Ulta, Walgreens, CVS and Amazon - Support cutover, go-live and early post-launch support; build SOPs, training materials and job aids Required: - 2–4 years in customer operations, order management, supply chain or ERP support - Strong knowledge of order-to-cash: orders, customer master data, pricing, fulfillment, invoicing - Intermediate to advanced Excel - Strong documentation, follow-up and problem-solving skills Preferred: - SAP S/4HANA or SAP SD (order-to-cash) experience, or experience supporting an SAP implementation - Microsoft Dynamics 365 Business Central, which is highly desirable - Testing experience: test scripts, user acceptance testing, defect tracking - EDI and 3PL/warehouse system experience - CPG, beauty or personal care, or retail experience with big-box retailer compliance Originally posted on Himalayas