Team Member (Charley's Cheesesteak)

Walk In Interviews Welcome weekdays 11-4 1102 S Moonrise Dr. Camp Verde 86322 At Charleys Cheesesteaks, a Team Member plays a vital role in delivering excellent customer service and ensuring the smooth operation of the restaurant. The role typically includes a combination of food preparation, customer service, and general store responsibilities. Here's a detailed job description for a Charleys Cheesesteaks Team Member: Key Responsibilities: - Customer Service: - Greet customers warmly and in a friendly manner. - Take customer orders, accurately entering them into the system. - Make recommendations for menu items and upsell products (such as sides, drinks, or dessert). - Handle customer complaints or concerns in a professional and helpful manner, ensuring a positive experience. - Serve food and drinks to customers at the counter or at their table, as needed. - Food Preparation: - Prepare and cook food items according to Charleys' standards, ensuring consistency and quality. - Ensure all food items are cooked to the proper temperature and garnished appropriately. - Assemble sandwiches and other menu items quickly and accurately, following recipes and portion guidelines. - Maintain cleanliness and organization in the kitchen, adhering to food safety and sanitation practices. - Cash Register and Payment Handling: - Operate the cash register, handle transactions, and process payments (cash, credit/debit). - Give correct change and receipts to customers. - Maintain accuracy in cash handling and register operations. - Maintain Cleanliness: - Ensure the dining area, kitchen, and restrooms are clean and organized. - Regularly clean and sanitize food preparation surfaces, utensils, and equipment. - Help with the general cleaning of the restaurant, including sweeping, mopping, and restocking supplies as needed. - Teamwork: - Work closely with other team members to ensure orders are prepared and served efficiently. - Help with stocking supplies and ingredients to ensure the kitchen is always prepared for busy periods. - Assist with training new employees and providing support as needed. - Inventory and Stocking: - Assist with inventory management and stock control. - Notify management of low stock or supplies and help with restocking inventory items. - Adhere to Health & Safety Standards: - Follow all food safety and health regulations, including handling food, cleaning, and storage. - Wear the required uniform and follow any personal hygiene standards as outlined by the company. - Follow all workplace safety guidelines to ensure a safe environment for yourself and your team. Qualifications and Skills: - Customer-Focused: A strong passion for providing excellent customer service and ensuring a positive dining experience. - Communication: Good verbal communication skills for taking orders, interacting with customers, and working with the team. - Team Player: Ability to work collaboratively in a fast-paced environment and support other team members. - Attention to Detail: Accuracy in taking orders, preparing food, and handling payments. - Physical Stamina: Ability to stand for extended periods and lift items (up to 25-30 lbs). - Adaptability: Ability to handle a variety of tasks and work in a fast-paced, often busy environment. - Food Handling Knowledge: Basic knowledge of food preparation, safety, and sanitation standards (will typically be provided on the job). Physical Requirements: - Ability to stand, walk, and move around the store for extended periods of time. - Ability to lift and carry boxes or supplies up to 25-30 lbs. Schedule Flexibility: - Must be available to work flexible hours, including evenings, weekends, and holidays, based on store needs. Additional Information: - Entry-Level: This is typically an entry-level position, so prior experience in food service is not always required. Training will be provided. - Opportunities for Growth: There may be opportunities for advancement to higher roles, such as shift leader, supervisor, or manager.