Assistant Manager - Transport

Job Title Assistant Manager - Transport Job Description Summary Job Description - undefined - Service Delivery - Deliver high-quality, prompt, and courteous transport management services. - Ensure smooth daily transport operations while maintaining service standards. - Attend to emergencies, including medical transport needs, ensuring minimal disruption. - undefined - Coordination & Communication - Liaise daily with the Customer’s Transport Manager on operational matters. - Escalate all issues beyond delegated authority to the Transport Manager. - Coordinate with vendor operations teams to ensure timely employee pickups and drops. - Attend and respond to employee calls regarding day-to-day transport issues. - Communicate any SOP changes or process updates to the Transport Manager. - undefined - Fleet & Vendor Management - Monitor and control fleet deployment by vendors (drivers and vehicles). - Ensure compliance with safety and quality norms before dispatch (seat belts, first-aid kit, fire extinguisher, communication system, and driver readiness). - Validate cab-in times and cross-check with cab requests. - Coordinate vehicle maintenance and servicing schedules. - Ensure vendor adherence to operational standards and office decorum. - Report all vendor non-compliance or process deviations to the Transport Manager. - undefined - Operational Planning - Prepare and ensure availability of transport rosters before dispatch. - Incorporate all deviations before dispatch and document last-minute changes. - Plan and coordinate driver schedules and shifts. - Optimize route planning to reduce operational costs and improve efficiency. - Utilize GPS or Transport Management Systems (TMS) for real-time tracking. - undefined - Compliance & Safety - Ensure adherence to transport safety norms and legal regulations. - Maintain proper documentation for audits, inspections, and compliance checks. - Investigate transport incidents and report findings with corrective actions. - Track fuel consumption, mileage, and vehicle usage to prevent misuse. - undefined - Reporting & Analysis - Ensure timely release of daily MIS reports by the vendor. - Analyze transport data to identify trends, inefficiencies, and improvement areas. - Prepare and submit periodic performance and compliance reports to management. - Automation & IT Enablement - Implement and manage automation tools for transport tracking, attendance, and billing. - Support GPS tracking systems, route optimization software, and mobile-based trip management. - Develop Excel macros, formulas, or simple scripts to automate repetitive tasks. - Coordinate with IT teams/vendors for system integration and troubleshooting. - Issue & Grievance Handling - Address and resolve transport-related employee complaints. - Handle grievances and disputes with drivers and vendors effectively. INCO: “Cushman & Wakefield”