Patient Coordination Specialist

Job Title: Patient Coordination Specialist Position type: Full-Time Working Hours: 8:30 AM – 5:00 PM Pacific Standard Time, Monday - Friday Salary rate: $5-$6 Key Responsibilities: - Schedule and coordinate new patient appointments using Veradigm Practice Management (PM), ensuring accurate and efficient scheduling. - Enter, verify, and update patient demographics, insurance information, and other required registration details. - Collect and process new patient deposits according to established practice guidelines. - Coordinate with internal staff regarding appointment availability, scheduling changes, and patient concerns. - Retrieve, verify, and attach insurance authorizations to patient records before scheduled appointments. - Access referral group systems, including Facey and Optum, to obtain necessary authorization documentation when applicable. - Follow up on missing or incomplete authorizations and coordinate with internal staff to prevent scheduling delays. - Send appointment confirmations and provide patients with links to complete required intake and registration forms. - Follow up with patients regarding incomplete forms, missing information, and appointment-related concerns. - Handle inbound calls and scheduling inquiries with professionalism, patience, and compassion. - Maintain clear communication with patients and healthcare staff to ensure a smooth scheduling experience. Requirements - At least 1 year of previous experience in medical appointment scheduling, patient coordination, or healthcare administrative support is preferred. - Hands-on experience with Veradigm Practice Management (PM) is highly preferred. - Familiarity with Facey and Optum referral groups and authorization retrieval processes. - Excellent verbal and written English communication skills. - Ability to handle patient inquiries professionally and compassionately. - Quick learner who can adapt to new systems, processes, and scheduling workflows. - Understanding of patient confidentiality and HIPAA compliance. Basic Requirements - Must speak and write English clearly and professionally. - Must have relevant work experience. - Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). - Must be available to attend video meetings with camera on when required. Technical Requirements - Computer: Reliable laptop or desktop computer. - Internet: Stable high-speed internet connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Working webcam for virtual meetings. - Workspace: Quiet and professional work environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.