Senior Expert People Process Excellence & Solution Design (f/m/d)

Responsibilities / Tasks As a Senior Expert People Process Excellence & Solution Design (f/m/d), you will drive the design, optimization and governance of global People processes and service solutions. In close collaboration with Product Owners, People Technology & AI teams and key stakeholders, you will shape scalable, customer-centric and future-ready People services. - Design and continuously improve end-to-end People solutions that enhance employee and manager experience while increasing efficiency and consistency - Translate business requirements into standardized, scalable and implementable process and service designs - Design seamless cross-functional processes that optimize user journeys, data flows and organizational effectiveness - Lead the design, optimization and harmonization of people processes - Ensure solutions balance customer experience, governance, compliance and operational feasibility - Identify opportunities to leverage automation, workflow technologies and AI capabilities, particularly within payroll and time management - Drive continuous improvement through process optimization and data-driven analysis Stakeholder Collaboration & Consulting - Partner with Product Owners, People Technology & AI teams to shape future-ready People solutions - Facilitate cross-functional alignment and solution feasibility across the People systems landscape - Collaborate with People Services teams to improve service delivery, process efficiency and compliance - Develop recommendations on operating models, workforce requirements, role profiles, service levels and performance measures - Act as a trusted advisor for process excellence, service transformation and service improvement initiatives Standards, Frameworks & Governance - Develop and maintain solution design methodologies, frameworks, templates and standards - Ensure alignment with the global People operating model and organizational objectives - Embed governance, compliance requirements and policies into process and service designs - Ensure payroll and time management processes align with global standards while meeting local legal requirements - Promote consistency and standardization across the global People organization Process Documentation & Product Warehouse Management - Own and govern process documentation across Levels 3-5, ensuring quality, consistency and audit readiness - Maintain and continuously improve the People Product & Process Warehouse - Ensure process documentation is maintained and remains current, compliant and auditable - Incorporate local legal, regulatory and statutory requirements, particularly within payroll and time management processes Your Profile / Qualifications - 7+ years of experience in HR, People Services, Shared Services, HR Operations, Process Excellence, Service Management or a comparable environment - Extensive knowledge of global HR processes across the employee lifecycle - Proven track record in process design, standardization, transformation and continuous improvement initiatives - Ability to consult on complex and cross-functional requirements - Ability to balance standardization with (complex) business needs and provide well-founded recommendations - Advanced experience with HR technologies such as Workday, ServiceNow and automation or AI-enabled solutions - Experience advising Product Owners and senior stakeholders and translating business requirements into implementable solutions - Relevant professional certifications in Process Management, Lean, Six Sigma, Design Thinking, Business Analysis, Change Management or HR technology are an advantage Product focus on German Payroll & Time is an advantage, such as: - Strong experience in payroll-related processes - Payroll transformation initiatives - Payroll service delivery models - Time & attendance management processes - German payroll operations and compliance - Deep understanding of German payroll regulations, payroll operations and compliance requirements - Proven experience with German time management processes, including time recording, time evaluation, absence management and workforce administration - Hands-on experience with time & attendance and workforce management systems in Germany Skills & Competencies - Fluent German and English language skills (minimum C1 level) - Customer-centric and solution-oriented mindset - Strong analytical and structured problem-solving skills - Ability to balance standardization, governance requirements and business needs - Strong stakeholder management, facilitation and influencing skills - Excellent communication skills and the ability to simplify complex topics - High level of ownership, attention to detail and results orientation - Continuous improvement mindset with the ability to coach colleagues and contribute to global solution design standards 💡 What You Can Expect at GEA - 30 days of annual leave - Our office is located at SPACES in the heart of Berlin, an innovative and international workspace concept featuring a snack bar and café in the lobby, a fitness studio, and dog-friendly workspaces - A Lieferando voucher - Additional benefits, including JobRad, Corporate Benefits, employee events, and subsidies for Urban Sports Club memberships and BVG tickets - A diverse and international team, as well as exclusive insights into the world of an HR Shared Service Center - A meaningful role within an international technology company - Plenty of opportunities to take ownership, grow professionally, and actively contribute your ideas - A dedicated team, modern ways of working, and projects that truly make a difference Did we spark your interest? Then please click apply above to access our guided application process.