Technical Support Engineer — night shifts

Due to dynamic growth, we are excited to invite a Technical Support Engineer for night shifts with a relevant background to apply for the role in our Integration Department. Technical Support Engineers at Playson are responsible for a full customer support for our current partner’s integrations. To succeed in the advertised role, you have: - ready for night shifts only - Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana) - A proactive, client-focused attitude and strong work ethic - Strong problem-solving and troubleshooting skills - Effective communication skills, both written and verbal - At least Upper-Intermediate English (written and spoken) - Eagerness to learn quickly and grow technically - Working knowledge of XML and JSON - Basic experience with Git and version control workflows - Understanding of API protocols (e.g., REST) - Awareness of the software development lifecycle (SDLC) Would be beneficial to know: - Familiarity with the iGaming industry - Hands-on software development experience with Java, C#, Node.js, or TypeScript - Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes - Experience using Jira and the Atlassian stack - Basic understanding of QA processes and test environments - Previous experience in a technical support, DevOps, or site reliability role - Practical experience with monitoring systems - Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills The importance of the role is in: - Understand and analyse issues, be able to find appropriate solutions - Integration protocol testing - Second-level customer support - Delivering excellent customer service with 5 shifts a week What you get in return: - Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews - Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system - Flexible Schedule: We offer a flexible work schedule to accommodate your needs - Remote Work Option: Choose to work remotely, providing greater flexibility and comfort - Medical Insurance: Receive comprehensive medical insurance for both you and a significant other - Financial Support for Life Events: We provide financial support during special life events - Unlimited Paid Vacation: Enjoy unlimited paid vacation leave - Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary - Professional Development: Get reimbursement for professional courses for your development The recruitment process looks like this: 1. HR interview (30 min) 2. Technical interview (60 min) 3. Final Interview (60 min) Looking forward to welcoming you to the iGaming world! Ambitious goals require a quick ability to manoeuvre through changes in the world. Playson is all about that. 🚀 Join us today! By submitting your application, you acknowledge that your personal data will be processed in accordance with our Privacy Policy. Відгукнутись на вакансію