Project Manager

The Joblogic Story Established in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK, Pakistan, and Vietnam. Since our management buy-out in 2013, we have grown from ~£500K ARR to ~£35M+ ARR and expanded our team from 11 to 500+ people. Recently, we secured a strategic growth investment from Vista Equity Partners — a global technology investor specialising in enterprise software. This investment includes over £100 million in new primary capital and will fuel our next phase of growth by accelerating our AI-first roadmap, expanding our platform into CAFM (Computer-Aided Facilities Management) capabilities, and supporting our expansion across Europe and beyond. With Vista’s backing, we’re transforming from a successful UK business into a global scaling SaaS rocket ship, and we’d love for you to join us on our journey to £100M ARR across international markets. Joblogic provides software to service contractors who install and maintain the built environment. Our platform helps businesses streamline operations, improve profitability, ensure compliance, and achieve rapid growth. With over 100,000 users across industries including HVAC, plumbing, electrical maintenance, facilities management, and building fabric maintenance, we are entering a new era of intelligent automation, predictive maintenance, and data-driven decision-making for service firms. About the Role We are looking for a Senior Implementation Consultant to join Joblogic's Consultancy team — the specialist group that owns the Define and Design phases of complex and enterprise customer implementations. You will act as the key advisor to clients, helping them understand how Joblogic can best serve their business processes and guiding them towards best practice adoption. As a Senior Implementation Consultant , you will participate in pre-contract scoping at the Committed stage of the sales cycle, produce workflow documentation and consultancy reports, and support Customer Success post-onboarding on at-risk accounts and growth opportunities. This is a senior, client-facing role that requires both deep product knowledge and strong commercial awareness. What Your Main Focus Will Be Supporting Sales — Pre-Contract Scoping - Join pre-sales calls and demonstrations as the product and process expert — help Sales understand what a customer actually needs and whether Joblogic can deliver it - Lead pre-contract scoping sessions for complex or enterprise opportunities — identify workflow requirements, feature gaps, integration needs, and bespoke development requirements before signature - Produce clear scoping documentation that informs the commercial proposal and sets realistic expectations for both the customer and the delivery team - Provide structured feedback to Sales on complexity trends and common pre-sales risks Supporting Enterprise Projects — New Implementations - Work alongside Project Managers on complex enterprise implementations — lead the discovery and design phases, produce workflow documentation, and define configuration requirements - Act as the subject matter expert on Joblogic best practice — guide customers towards the right solution, not just the one they asked for - Produce consultancy reports and handover documentation for the Implementation team — agreed workflows, signed-off scope, and any outstanding items - Deliver on-site consultancy and training days where contracted Supporting Customer Success — Existing Customers - Conduct health checks and operational reviews for existing Joblogic customers — assess how well they are using the platform, identify gaps, and produce a clear recommendations report - Support customers who want to expand their use of Joblogic — new modules, new teams, new workflows, or deeper use of existing features - Engage with at-risk customers alongside the CSM — identify root causes of low adoption or dissatisfaction and propose practical solutions - Identify and develop commercial opportunities: additional licences, marketplace apps, professional services packages, and automation projects Across all engagements - Maintain up-to-date, deep knowledge of the Joblogic platform — configuration, integrations, reporting, forms, automations, and marketplace apps - Collaborate with Technical Consultants where technical specifications, integrations, or API work is needed - Contribute to the development of consultancy methodology, templates, and best practice documentation What Success Looks Like - Sales feel supported — pre-contract scoping is thorough, commercially accurate, and delivered on time - Project Managers value the consultancy input — workflow documentation is clear, well-structured, and reduces rework during delivery - Customer Success trust the Consultancy team as a genuine resource — at-risk customers improve measurably following engagement - Customers involved in health checks and operational reviews walk away with a clear, actionable plan they value - Expansion opportunities identified and progressed — additional modules, services, or licences generated from consultancy engagements - At least 80% of feedback responses from consultancy engagements score 8 or above What You Bring - Proven experience as a Senior Implementation Consultant, Onboarding Consultant, or Functional Consultant in a SaaS environment — with a track record of delivering across different types of customer engagement, not just standard onboarding - Deep Joblogic product knowledge across core modules, configuration, forms, workflow design, reporting, and integrations — or demonstrably deep knowledge of a comparable FSM platform - Comfortable across the full customer lifecycle — from pre-sales scoping through to post-go-live reviews and expansion conversations - Strong written consultancy skills — able to produce workflow documentation, scoping reports, and health check recommendations to a professional standard - Commercially aware — able to identify growth opportunities and have confident, value-led conversations with customers and Sales - Excellent client-facing communication — able to adapt your approach to different audiences from engineers on the floor to senior leaders in the boardroom Nice to Have - Experience in FSM, CAFM, or field service software industries - Background delivering on-site consultancy, health checks, or operational reviews - Experience identifying and developing commercial opportunities within existing accounts - Familiarity with business process mapping or workflow design tools Joblogic Values Respect We treat colleagues, partners, and customers with professionalism and empathy. Obsession with Customers We focus on solving real operational problems and delivering meaningful value.\ Accountability We take ownership of outcomes and hold ourselves to high standards. Rethink Tomorrow We embrace innovation and continuously improve.