Director of Operations - Prime Line

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE Join Our Community of Food People! Job Profile Summary The Director, Operations - Prime Line is responsible for the overall operational performance of the Prime Line distribution network, providing strategic leadership and direction to deliver best-in-class service, safety, quality, productivity, and financial results. This role drives operational excellence across all locations, develops high-performing leadership teams, drives accountability and partners cross-functionally to execute business strategies that support growth, customer satisfaction, and long-term organizational success. ESSENTIAL DUTIES AND RESPONSIBILITIES Strategic Leadership & Operational Excellence - Provides strategic leadership for all Prime Line locations, establishing operational priorities and driving execution against safety, service, productivity, quality and financial objectives. - Owns operational and financial performance across all Prime Line locations, optimizing labor, distribution, inventory flow, service levels, and operating costs to achieve business objectives and profitability targets. - Collaborates cross-functionally to align operations with enterprise goals. - Oversees turnaround strategies for underperforming locations and drives a culture of continuous improvement. - Develops and executes network strategies that support growth, operational scalability, and long-term business performance. Talent Development & Team Leadership - Hires, manages, and develops high-performing Operations teams across Prime Line locations. - Builds a high-performing leadership culture through talent development, succession planning, performance management, and leadership capability enhancement. - Coaches and mentors leaders to promote accountability; acts quickly when performance does not meet expectations. - Conducts performance reviews and supports succession planning and career development. Customer Experience and Operational Partnership - Champions initiatives that enhance customer experience through operational excellence. - Leverages Operations Excellence insights and feedback to drive innovation in service delivery. - Aligns operational strategies with evolving customer and Prime Line Supply Chain expectations. - Leads initiatives that improve customer service performance, delivery execution, and overall customer satisfaction. - Partners closely with Sales, Supply Chain, Merchandising, and Customer Service teams to ensure operational strategies align with customer expectations and business priorities. Accountability & Engagement - Ensures compliance with all regulatory requirements, company policies, food safety standards, and workplace safety expectations. - Leads business reviews, presents performance insights to executive leadership, and develops action plans to address risks and opportunities. - Drives associate engagement through effective leadership, recognition, and communication, fostering a culture of accountability, transparency and operational integrity. - Leads organizational change initiatives and operational transformations to support business growth and evolving customer needs. - Other duties as assigned by manager. SUPERVISION: - Directly supervises operations leadership at all Prime Line locations. RELATIONSHIPS: - Internal: Prime Line Leadership Team, Mergers and Acquisitions Integration Team, Field Operations, Supply Chain Planning & Replenishment, Region and Area Presidents; Area, Region and HR business partners; Program Office change resources and other Operations, Program Office, Commercial Center of Excellence and Supply Chain leaders. - External: Customers, vendors, third parties and external consultants as needed. WORK ENVIRONMENT: - Onsite: The associate in this role is expected to perform assigned responsibilities in a Prime Line office-based environment. MINIMUM QUALIFICATIONS: - 10 years of progressive leadership experience in supply chain operations, including leading warehouse and/or transportation operations. - 7 years of people leadership experience with demonstrated success leading and developing operations leaders. - Proven track record of success in P&L ownership, strategic planning, and operational execution. - Demonstrated success delivering results across key operational metrics, including safety, quality, productivity, and employee retention. - Demonstrated ability to lead through organizational complexity and influence outcomes across functions and locations. - Strong understanding of business strategy, operating models, capacity planning, and financial principles. - Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable business strategies. - Strong executive presence and communication skills, with the ability to build credibility and influence senior leaders and cross-functional partners. - Demonstrated ability to lead geographically dispersed teams and successfully develop leaders. - Demonstrated ability to foster cross-functional collaboration and drive alignment across a matrixed organization. - Up to 75% travel. EDUCATION - Bachelor’s degree in Business, Operations Management, Supply Chain Management or other relevant field or equivalent work experience. PREFERRED QUALIFICATIONS - Experience leading multiple geographically dispersed sites. - Experience in foodservice, distribution, logistics, or a similarly complex operating environment. - Advanced degree. This role may also receive annual incentive plan bonus and long-term incentive program. Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html. Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between $115,000 - $175,000 ***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***